About ModSquad
Since 2007, ModSquad has been redefining the customer experience industry. We partner with global brands like Spotify, Vimeo, and VSCO to provide top-tier customer support, trust & safety, community engagement, and moderation services—all remotely. Join us and work with amazing people on cool projects from anywhere!
Job Overview
| Role | Customer Service Support |
|---|---|
| Company | ModSquad |
| Location | Remote (India & Global) |
| Type | Part-Time Contract |
| Work Mode | Remote / Work from Home |
Key Responsibilities
- Respond promptly and professionally to customer queries via chat, email, or phone.
- Troubleshoot and resolve customer issues efficiently.
- Document customer interactions in CRM systems accurately.
- Provide feedback on recurring issues and assist with product education.
- Ensure all support activities align with ModSquad’s quality standards.
What You Need
- Excellent communication skills (written and verbal).
- Empathy, patience, and a calm demeanor.
- Strong organizational and time management skills.
- Tech-savviness and familiarity with remote tools and CRMs.
- Ability to work independently in a remote environment.
Why Join ModSquad?
- 100% remote and flexible schedule.
- Work with global clients and innovative brands.
- Inclusive, diverse team across 90+ countries.
- Opportunities to grow through digital tools and training.
- Supportive and empowering remote-first work culture.
How to Apply
Make sure your resume highlights your communication, problem-solving, and remote work capabilities.
- Review the job responsibilities and requirements carefully.
- Tailor your resume to match ModSquad’s values and expectations.
- Wait for the Apply button below to activate after 10 seconds.
- Click it to apply directly via the official ModSquad job page.
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Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures.
We do not charge any kind of fees for sharing job-related information. Always verify the job details from the official website before proceeding.
