About Cision
Cision is a global leader in public relations, marketing, and social media intelligence. With a presence in over 24 countries, Cision empowers brands to identify, connect, and engage with audiences through innovative technology. Cision owns PR Newswire, Brandwatch, and Falcon.io, helping clients drive measurable business results through meaningful communication.
Job Overview
| Role | Insights Quality Analyst |
|---|---|
| Company | Cision |
| Location | Remote (India) |
| Type | Full-Time |
| Department | Insights (GBS) |
Role Summary
As an Insights Quality Analyst, you will play a pivotal role in ensuring the delivery of Cision’s Insights products and services across internal teams and third-party vendors. Your primary responsibility will be tracking and analyzing key performance indicators, identifying improvement opportunities, and helping build a data-driven culture of operational excellence.
Key Responsibilities
- Partner with stakeholders across the Insights function and vendors to improve service quality and consistency.
- Analyze performance metrics, identify trends, and conduct root cause analysis to drive improvements in processes, training, and automation.
- Monitor customer satisfaction and track SLA/KPI adherence, providing actionable feedback to teams.
- Create and present detailed scorecards, dashboards, and reports for internal review and leadership visibility.
- Ensure standardized quality review procedures across geographies and teams.
- Support a continuous improvement culture with ongoing reporting and documentation updates.
Required Skills & Experience
- Strong analytical mindset and experience handling performance data and reporting.
- Excellent communication and stakeholder engagement skills.
- Experience working in QA, analytics, operations, or related roles.
- Familiarity with project management or process improvement frameworks.
- Detail-oriented, results-driven, and adept at problem-solving.
- Confident using data tools, databases, and dashboards.
Preferred Qualifications
- Experience working with third-party vendors or suppliers.
- Lean Six Sigma certification or project management credentials (preferred).
- Strong presentation and documentation skills.
- Comfortable managing multiple priorities under tight deadlines.
- Familiarity with statistical analysis tools and methods.
Why Join Cision?
- Make an impact with a global tech leader shaping the future of PR and communications.
- Inclusive and innovative culture that values every voice and background.
- Opportunities for growth, learning, and global collaboration.
- Flexible remote work setup and supportive leadership.
- Recognition as a Top Diversity Employer and commitment to DE&I.
How to Apply
Prepare your resume to showcase your analytical strengths, QA experience, and ability to collaborate cross-functionally. Ensure alignment with Cision’s values of inclusivity, ownership, and innovation.
- Review the job responsibilities and update your resume accordingly.
- Click the “Apply Now” button once it is activated.
- You will be redirected to Cision’s official application page.
Note: Cision is an equal opportunity employer. All qualified applicants will be considered regardless of gender, race, disability, or background.
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Disclaimer
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