About Syfe

Syfe is a technology-driven digital investment platform transforming how people grow their wealth. With a commitment to democratizing access to sophisticated investment solutions, Syfe delivers a seamless experience powered by automation, personalized advisory, and expert portfolio management. We serve more than 100,000 clients across Asia and are backed by premier global investors. Operating across Singapore, Hong Kong, and Australia, we continue to scale rapidly with innovation and excellence at the core of everything we do.

Position Overview

As a Client Success Analyst at Syfe, you will be the first point of contact for customers seeking assistance. You will be responsible for resolving queries, improving client satisfaction, and ensuring a seamless support experience. This role is critical in maintaining Syfe’s reputation for customer excellence and directly contributes to user retention and trust. Ideal candidates will bring strong communication skills, attention to detail, and a passion for finance or fintech environments. This is a full-time remote opportunity aligned with night shift hours to support international clientele.

Role Snapshot

Position	Client Success Analyst
Company	Syfe
Work Location	Remote (India preferred)
Employment Type	Full-Time
Shift	Night Shift (aligned with international time zones)
Department	Client Support

Key Responsibilities

• Provide prompt, efficient, and professional customer support through Zendesk and other communication platforms.
• Resolve client inquiries related to accounts, transactions, product usage, and troubleshooting with accuracy and empathy.
• Identify, investigate, and escalate recurring technical or product issues to engineering and product teams.
• Maintain detailed records of customer interactions and document solutions in the knowledge base.
• Track performance against SLAs and quality metrics, ensuring high standards of support delivery.
• Actively contribute to support operations enhancements by identifying gaps, inefficiencies, and new support trends.

Qualifications and Experience

• 2 to 5 years of experience in a customer support, client success, or service delivery function within fintech, SaaS, or financial services.
• Proficiency in written and verbal English communication with a focus on clarity, tone, and professionalism.
• Hands-on experience with Zendesk, Freshdesk, or similar customer service platforms.
• Ability to multitask, prioritize efficiently, and maintain attention to detail under pressure.
• Comfortable working remotely and independently during night shift hours.

Preferred Skills and Advantages

• Exposure to investment platforms, portfolio tools, or digital brokerage services.
• Familiarity with live chat support, knowledge base tools, and automated workflows.
• Understanding of fintech compliance, user security, and financial transaction processes.
• Startup or remote-first experience is a strong plus.

Employee Benefits

• Competitive compensation with equity options for all full-time employees.
• Flexible remote work environment with support for home office setup.
• Comprehensive health insurance and paid time off policies.
• Annual learning and development stipend to support continuous professional growth.
• Clear growth pathways for top performers into leadership and cross-functional roles.

Application Process

1. Read through this job description carefully and align your resume accordingly.
2. Ensure you meet the qualification and shift requirements before applying.
3. Wait for the apply button below to activate after the countdown.
4. Click “Apply Now” to be redirected to Syfe’s official careers page to submit your application.

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