About Clipboard Health
Clipboard Health is a Y Combinator-backed, Series C startup revolutionizing the healthcare staffing industry. Our tech-driven platform connects over 60,000 healthcare professionals with facilities across the U.S., enabling them to pick up on-demand shifts and earn more. With a globally distributed team of 600+ and millions of shifts filled annually, we are transforming lives through flexible work opportunities. We’ve been profitable since 2022 and are expanding into new verticals like dental offices and schools.
Role Overview
| Position | Customer Experience Specialist |
|---|---|
| Company | Clipboard Health |
| Work Mode | Remote (Asia) |
| Compensation | Approx. Rs. 8,50,000 – Rs. 15,00,000 per annum (based on USD conversion & experience) |
| Department | Worker Operations |
| Shifts | 5 days/week (including Saturday and Sunday), rotational shifts across 24/7 coverage |
| Application Deadline | July 25, 2025 |
Job Summary
As a Customer Experience Specialist, you will be the voice of Clipboard Health, providing real-time assistance to healthcare professionals via chat, voice, and email. This role is central to our goal of offering fast, reliable, and empathetic service. It’s a dynamic, growth-focused opportunity ideal for experienced support professionals ready to make a difference in the healthcare industry and grow into future leadership roles.
Key Responsibilities
- Deliver real-time, high-quality support to healthcare professionals across multiple channels.
- Resolve issues related to scheduling, payments, shift cancellations, app troubleshooting, and onboarding.
- Update tickets and internal notes accurately using Zendesk, Salesforce, and internal dashboards.
- Collaborate cross-functionally with engineering, marketing, product, and other operations teams to ensure service excellence.
- Report recurring trends and assist in root cause analysis to improve operations.
- Guide new users in setting up their accounts, understanding the app, and starting shifts successfully.
- Escalate sensitive issues appropriately while maintaining ownership of communication with the user.
- Consistently deliver support that meets unreasonably high standards.
Must-Have Qualifications
- 2+ years experience in customer service roles involving chat, voice, or email support.
- Professional fluency in English (written and spoken).
- Hands-on experience with CRM tools such as Zendesk, Salesforce, or equivalent platforms.
- Strong analytical thinking, quick decision-making, and problem-solving skills.
- Proficiency in Google Workspace (Docs, Sheets, Gmail, etc.).
- Readiness to work weekends and during peak hours across global time zones.
Preferred Skills
- Experience in healthcare or BPO industries.
- Familiarity with MAC systems, Zoom, Slack, and internal knowledge bases.
- Ability to handle high call/chat volume environments with professionalism.
- Prior exposure to remote-first work culture.
Technical Requirements
- Wired internet connection with minimum 15Mbps speed.
- i5 processor or higher with at least 12GB RAM.
- Backup power and stable internet connection to support night shifts.
- Quiet and distraction-free work environment.
Application Process
- Review the responsibilities and technical requirements above.
- Ensure your system setup matches our minimum specifications.
- Prepare your resume in PDF or DOC format and keep your expected salary in mind.
- Click the button below once the timer ends to begin your application via the official Clipboard Health portal.
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Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures.
We do not charge any kind of fees for sharing job-related information. Always verify the job details from the official website before proceeding.
