About HighLevel
HighLevel is an all-in-one sales, marketing, and customer relationship management (CRM) platform helping businesses automate their workflows and connect with clients more effectively. With a mission to support agencies and small businesses globally, HighLevel provides cutting-edge tools that power over 10,000 agencies worldwide.
Job Overview
| Role | Customer Support Concierge |
|---|---|
| Company | HighLevel |
| Location | Remote (India) |
| Type | Full-Time |
| Shift | Flexible Remote / Hybrid (Shift-based support) |
| Experience Level | 0–2 Years (Freshers Welcome) |
| Salary | Approx. Rs. 3,40,000 per annum |
Key Responsibilities
- Welcome clients virtually and guide them to the appropriate team members via Zoom.
- Manage Zoom rooms, monitor chat activity, and handle hand-offs to support specialists.
- Facilitate live interactions, including video chats and customer transfers.
- Ensure a professional and friendly environment in the Zoom waiting room and during live interactions.
- Provide guidance on chat and Zoom features to customers.
- Escalate urgent support cases to managers or senior specialists as needed.
- Deliver feedback to internal teams to help optimize customer experience.
- Maintain organized records and support smooth scheduling workflows.
Qualifications
- Graduate degree in any discipline (mandatory).
- Excellent English communication (verbal and written).
- Proficient in Zoom, Slack, Google Suite, and spreadsheets (preferred).
- Experience in receptionist, support, scheduling, or front-desk roles preferred.
- Familiar with MAC systems and multitasking across digital platforms.
- Strong interpersonal skills and the ability to remain calm in fast-paced settings.
Why Join HighLevel?
- Flexible work-from-home culture with support-focused learning.
- Opportunities for upskilling and career progression in tech-enabled roles.
- Be part of a global SaaS platform with rapid growth and innovation.
- Collaborative, inclusive, and mission-driven work environment.
How to Apply
- Update your resume with relevant communication or client support experience.
- Click “Apply Now” after the timer completes below.
- You’ll be redirected to HighLevel’s official application page.
Note: There is no application fee. Please do not share payment details with anyone. HighLevel is an equal opportunity employer and encourages diversity in hiring.
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Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures.
We do not charge any kind of fees for sharing job-related information. Always verify the job details from the official website before proceeding.
