Customer Support Specialist Job at Tech Mahindra – Pune Hiring 2025
Tech Mahindra is hiring a Customer Support Specialist for a UK-based fibre network project in Pune. The role involves digitizing telecom network data, including ducts, poles, and fibre cables, using GIS systems. Candidates must have a B.Sc./Engineering degree, basic knowledge of telecom concepts, and strong communication skills. This full-time, on-site position requires flexibility for rotational UK shifts. Prior experience with GIS or FTTx planning is a plus. No backlogs at graduation and document verification is required.
About Company
Tech Mahindra is a global leader in digital transformation, providing end-to-end technology consulting and services. With over 150,000 professionals in 90+ countries, Tech Mahindra serves 1100+ global clients across various industries, delivering innovation and scale. Recognized with the Terra Carta Seal for sustainability leadership, Tech Mahindra is a forward-thinking organization committed to building a climate-positive future.
Job Details
| Job Title | Customer Support Specialist |
|---|---|
| Company | Tech Mahindra |
| Type | Full-time |
| Work Mode | On-site |
| Location | Pune, Maharashtra, India |
About the Role
Tech Mahindra is seeking a Customer Support Specialist for its UK-based Fibre Network Service Provider project. The role focuses on digitizing and planning network records using GIS tools, and contributing to accurate network documentation and customer support operations. This is a full-time, on-site role in Pune with rotational UK shifts.
Key Responsibilities
- Digitally document physical network inventories including duct, poles, copper, and fibre cables.
- Migrate data into internal GIS databases for fibre network planning.
- Own and execute planning tasks within specific geographical regions.
- Meet design specs for civil and fibre builds and update planning info as required.
- Identify major variances in network designs and escalate as needed.
- Support 18x7 rotational UK shifts and collaborate with cross-functional teams.
Qualifications
- Bachelor’s degree in science or engineering (Arts & Medical graduates not eligible).
- Good comprehension, written and basic verbal communication in English.
- Knowledge of telecom concepts like copper, fibre, ethernet, and network topologies.
- Understanding of GIS systems and Microsoft Office (Excel, Word, Power Query).
- Logical thinking, data analysis, and decision-making skills.
Eligibility
- No backlogs in graduation at the time of joining.
- All past work and education documents must be provided for background verification.
- Prior salaries must have been processed via bank account (cash payments not accepted).
- Shortlisted candidates will undergo a training and evaluation program before project deployment.
Salary
Competitive salary based on experience and qualifications.
Benefits
- On-the-job training on telecom and GIS tools
- Career advancement opportunities
- Exposure to international telecom infrastructure projects
What They Offer
- Opportunity to work on large-scale fibre network digitization
- Be part of a globally recognized digital transformation company
- Work in a supportive and growth-oriented environment
How to Apply
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Complete the application form and upload your resume.
Submit your application and await further communication from the hiring team.
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Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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