Apply online for the role of Client Operations Specialist at Forrester. This is a fully remote, night shift job with a competitive salary and growth opportunities. Last date to apply: July 06, 2025.
Job Overview
| Role | Client Operations Specialist |
|---|---|
| Company | Forrester |
| Location | Remote (Hybrid – India) |
| Shift | 6:30 PM to 3:30 AM IST |
| Type | Full-Time |
| Experience | 0–2 Years (Freshers can apply) |
| Compensation | ₹3,40,000 – ₹4,00,000 PA |
| Last Date | July 06, 2025 |
Roles and Responsibilities
- Coordinate with customer success specialists for client case escalations.
- Ensure new clients are assigned properly and tracked accurately.
- Oversee analyst-client sessions for smooth delivery.
- Collaborate with research and coordination teams for timely communications.
- Manage client requests using Forrester’s CRM (e.g., Salesforce).
- Diagnose and troubleshoot client technical issues.
- Support client success projects with ad hoc operations.
Qualifications
- Minimum graduate degree (BA/BS) in a relevant field.
- Experience with Outlook, CRM platforms, and scheduling tools preferred.
- Prior Salesforce CRM exposure is a plus.
- Strong attention to detail and deadline-driven mindset.
- Excellent communication and multitasking skills.
- Customer-first attitude and operational adaptability.
- Willingness to work night shifts (US hours).
Selection Process
- Shortlisted candidates will be notified via email or phone.
- Selection will involve assessments and virtual/telephonic interviews.
- No application fee required.
How to Apply
- Carefully read the job description and verify eligibility.
- Update your resume highlighting relevant client operation experience.
- Wait for the button below to activate.
- Click the “Apply Now” button to proceed to the official application portal.
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The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures.
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