About Windranger Labs
Windranger Labs is a Web3-native product studio powering the future of on-chain finance. As the core contributor to the Mantle Network—a modular Ethereum Layer-2 ecosystem—we’re building the next generation of decentralized financial tools and infrastructure. Our remote-first team spans the globe and thrives on innovation, autonomy, and speed.
About the Role
We’re looking for a skilled, user-obsessed Customer Support Specialist to join our Customer Experience team. You will be the first point of contact for users—traders, developers, and DeFi enthusiasts—navigating Mantle’s Web3 offerings. You’ll deliver real-time chat and email support, translate user pain into product insight, and play a crucial role in onboarding the next million users to Web3 finance.
Quick Job Snapshot
| Role | Customer Support Specialist (Live Chat) |
|---|---|
| Company | Windranger Labs |
| Location | Remote – APAC Region |
| Employment Type | Full-Time |
| Department | Customer Experience – Mantle |
| Schedule | Monday to Friday, 9 AM – 6 PM (your local time) |
| Work Mode | 100% Remote |
What You’ll Be Doing
- Manage real-time live chat and email support using Intercom and Zendesk.
- Troubleshoot and escalate wallet, transaction, or gas fee issues to relevant teams.
- Create and maintain public-facing knowledge base content, FAQs, and guides.
- Provide empathetic, empowering support to users ranging from DeFi beginners to crypto power users.
- Collaborate cross-functionally with Product, Engineering, and Marketing teams to advocate for user needs.
- Track SLAs, analyze support data, and contribute to strategic service improvements.
What You Bring
- 2+ years in customer-facing roles, ideally in fintech, crypto, SaaS, or tech support.
- Excellent written and verbal English + Mandarin communication skills.
- Proficiency with live support tools like Intercom, Zendesk, Freshdesk, or similar.
- Understanding of basic blockchain, Web3 wallets (e.g., MetaMask), and L2 ecosystems.
- Strong problem-solving skills, ability to work independently, and adapt to rapidly changing environments.
Bonus Points
- Experience supporting DeFi platforms, NFT marketplaces, or decentralized exchanges.
- Fluency in any additional Asian languages (e.g., Bahasa, Tagalog, Hindi, etc.)
- Knowledge of token bridges, on-chain analytics, or dApps on Ethereum.
- Startup or remote-first team experience is a strong plus.
Growth Path
This role offers significant career progression. Outstanding performance could lead to opportunities in:
- Support Operations Lead or Team Manager roles
- Transitioning into Product or Community Management in the Web3 space
- Working on internal tooling or integrations with automation and AI
How to Apply
- Review the full job description carefully.
- Update your resume to highlight crypto/fintech, support experience, and your async skills.
- Wait for the apply button to activate below.
- Click and submit your application via Windranger’s official job portal.
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💬 Frequently Asked Questions (FAQs)
1. Is this role open to candidates outside Asia-Pacific?
This role is optimized for APAC time zones due to live user support hours. Candidates outside the region may not be considered.
2. Do I need blockchain development knowledge?
No, but you should be comfortable with Web3 tools and crypto terminology. We provide onboarding resources.
3. What’s the support team structure?
You’ll report to the Customer Experience Lead and collaborate with 4–6 support teammates globally using async tools like Notion, Slack, and Linear.
4. Is there weekend or night shift support required?
Currently, support hours align with local business hours (9 AM – 6 PM APAC). Weekend shifts may be required during product launches or emergencies.
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Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures.
We do not charge any kind of fees for sharing job-related information. Always verify the job details from the official website before proceeding.
