About the Company
Triple is a global leader in remote staffing, helping North American businesses access high-quality professionals worldwide. We’re a top 1% fully remote company with an emphasis on quality, flexibility, and professional growth. Join us to work in a high-performing team and build a fulfilling remote career.
Job Overview
| Company | Triple |
|---|---|
| Location | Remote (India, US Shifts) |
| Experience Required | 2+ years in customer support |
| Schedule | US Time Zones (EST or PST, rotational shifts) |
Job Summary
We are hiring a Senior Customer Support executive to help elevate our customer success experience and drive world-class support operations remotely from India.
Responsibilities
- Communicate with customers via phone with professionalism and empathy.
- Resolve customer concerns effectively, aiming for first-contact resolution.
- Maintain deep product/service knowledge to assist clients accurately.
- Document customer interactions in CRM systems in real-time.
- Collaborate across departments to solve complex issues.
- Ensure compliance with company policies and data privacy laws.
- Continuously improve by participating in upskilling/training sessions.
- Report feedback and recurring customer issues to management.
- Contribute to a collaborative and high-performing remote team.
Qualifications
- 2+ years in a customer service or contact center role.
- Excellent verbal and written communication skills.
- Experience with CRM systems and ticketing tools.
- Strong problem-solving and multitasking abilities.
- Ability to work independently during US night shifts.
- Bachelor’s degree preferred but not mandatory.
Technical Requirements
- Laptop with 8GB+ RAM and i5 8th Gen or above.
- High-definition webcam and noise-cancelling headset.
- 100 Mbps+ internet connection (wired preferred).
- Smartphone for two-factor authentication.
- Quiet, well-lit home office setup.
What We Offer
- 100% work-from-home setup.
- Work with global clients from the comfort of your home.
- Attractive pay aligned with international standards.
- Structured training programs and growth paths.
- Inclusive and empowering remote work culture.
How to Apply
Follow these steps to apply:
- Click the “Apply Now” button below.
- Wait for 5 seconds while we redirect you to the official LinkedIn application page.
- Submit your application on LinkedIn with your updated resume.
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Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures.
We do not charge any kind of fees for sharing job-related information. Always verify the job details from the official website before proceeding.
