Company Overview:

Sutherland is a leading global digital transformation company, combining human-centered design, AI, cognitive technology, and automation. With over 35 years of experience, Sutherland delivers exceptional customer and employee experiences. As an experience-led company, we focus on creating measurable results and accelerating business growth worldwide.

Role Description:

We are hiring a dedicated Healthcare IT Service Delivery Manager to lead our team remotely. This role requires expertise in healthcare IT, excellent customer relationship skills, and leadership qualities to manage end-to-end service delivery—ensuring client satisfaction and team success.

Key Responsibilities:

• Customer Relationship Management: Build and nurture strong relationships with healthcare clients, manage escalations, and align IT services with client goals.
• People Management: Lead, mentor, and inspire IT teams to foster a collaborative environment.
• Process Optimization: Identify improvement areas, implement best practices, and ensure healthcare IT compliance.
• Domain Expertise: Stay updated with healthcare IT trends and provide strategic insights.

Required Skills:

• Customer Relationship Management
• People Management
• Process Optimization
• Healthcare IT Standards & Compliance
• Networking, AWS, SQL, Windows Administration
• Strategic Thinking & Problem Solving
• Project Management

Qualifications & Eligibility:

• Bachelor's degree in IT, Computer Science, or a related field.
• 10+ years of experience in Healthcare IT (support and professional services).
• Minimum 5 years in managerial roles.
• Strong understanding of healthcare workflows, compliance, and regulations.
• Excellent leadership, communication, and interpersonal skills.

How to Apply:

If you're passionate about transforming healthcare services through technology and meet the above requirements, apply now and join Sutherland's remote team!

Note: Early applicants are preferred. Apply soon!