About the Company
Veradigm is a leading healthcare technology company transforming the future of care. We provide data-driven solutions and services that connect stakeholders across the healthcare ecosystem — including physicians, patients, payers, and life sciences. We aim to enhance clinical insights, streamline workflows, and improve overall outcomes.
Job Overview
| Company | Veradigm |
|---|---|
| Position | Associate Support Consultant |
| Work Type | Remote + Hybrid (Pune-based office) |
| Experience | 0–3 years |
| Education | Any Graduate (Tech/Science/Humanities) |
| Shifts | Rotational Shifts (24×7) |
Responsibilities
- Be the first point of contact for customer queries via phone, email, or chat
- Guide customers through troubleshooting and setup assistance
- Accurately log, track, and resolve technical issues
- Work cross-functionally with engineering and product teams
- Assist in continuous improvement of knowledge base and internal documentation
- Deliver exceptional service while managing time and priorities effectively
Skills & Requirements
- Must-have: Fluent spoken and written English (C1 level)
- Strong critical thinking and analytical skills
- Comfortable working in remote or hybrid environments
- Basic experience with customer-facing roles or support functions preferred
- Proficient in using digital tools and support platforms
Preferred Qualifications
- 2–3 years in support, IT helpdesk, or SaaS platform environments
- Understanding of cloud-based systems and healthcare technologies
- Previous experience using CRM/ticketing tools like Salesforce, Zendesk, Freshdesk
Benefits
- Flexible hybrid working model – balance home and office seamlessly
- Growth-focused career development with mentorship programs
- Work in a diverse and inclusive team environment
- Comprehensive health benefits and wellness programs
Application & Interview Process
- Submit your resume through Veradigm’s career portal
- Take part in an initial HR screening and communication round
- Attend technical and scenario-based interview discussions
- Receive final feedback and offer if shortlisted
How to Apply
To apply for this role, follow these steps:
- Read the job details and confirm your interest in tech-enabled support roles.
- Update your resume with recent projects or roles in support/customer service.
- Click the ‘Apply Now’ button below to visit the official Veradigm job posting.
- Complete the application form and upload your resume.
- Keep an eye on your inbox for interview communication.
Note: This is a remote-only job open to candidates across India. However, proximity to Pune is preferred for future hybrid options.
Please wait a few seconds while we verify your eligibility…
Apply button will be enabled in 5 seconds
Stay updated via WhatsApp
Join us on Telegram for updates
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures.
We do not charge any kind of fees for sharing job-related information. Always verify the job details from the official website before proceeding.
