About the Role
Vimeo is hiring for the role of Customer Support Specialist under its 2025 work-from-home job program. This role is perfect for graduates and tech-savvy individuals who are passionate about customer service and video-based platforms. If you’re seeking a flexible career with a global brand, this might be the right fit for you.
Job Details
| Role | Customer Support Specialist |
|---|---|
| Company | Vimeo |
| Work Mode | Remote + Hybrid (India) |
| Job Type | Full-Time |
| Experience | 0–2 years (Freshers welcome) |
| Salary | Approx. Rs. 6.07 LPA* |
*Estimated based on data from Glassdoor, AmbitionBox, and market surveys.
Roles & Responsibilities
- Offer prompt, accurate, and courteous support to customers via chat, phone, and support tickets.
- Develop in-depth knowledge of Vimeo’s video platform to guide users and solve issues efficiently.
- Build trusted relationships with premium customers and ensure high satisfaction levels.
- Identify and escalate technical issues to engineering or product teams as needed.
- Assist in documenting help resources and FAQs for internal and customer use.
- Proactively update the public status page during system outages or critical issues.
- Collaborate with internal teams including Customer Success, Engineering, and Sales.
Eligibility Criteria
- Minimum qualification: Graduation in any discipline (Arts, Commerce, Science, or Tech).
- Age: Minimum 18 years. No upper age limit.
- Prior experience in chat support, SaaS platforms, or video tech is preferred but not mandatory.
Required Skills
- Good understanding of digital video/audio formats (HEVC, AAC preferred).
- Basic working knowledge of HTML and CSS is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving mindset and adaptability in fast-paced environments.
- Comfortable learning and using new digital tools.
Selection Process
- Submit the online application via LinkedIn.
- Initial shortlisting based on eligibility and profile.
- Virtual assessment/interview rounds.
- HR discussion and final onboarding.
How to Apply
- Carefully review the job role and responsibilities.
- Update your resume with relevant experience and skills.
- Wait for the countdown to finish and click on the “Apply Now” button.
- Fill out the application form on LinkedIn and attach your resume.
- Watch your email for updates from the recruiter.
Note: The application process is completely free. Be cautious of anyone asking for money for job selection.
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Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures.
We do not charge any kind of fees for sharing job-related information. Always verify the job details from the official website before proceeding.
