Customer Contact Comms New Associate at Accenture India - Bengaluru, Karnataka | 2025
Accenture is hiring a Customer Contact Comms New Associate in Bengaluru, Karnataka. This full-time, on-site role focuses on handling customer queries, escalations, and complaints while ensuring resolutions within SLAs. Ideal candidates should be adaptable, good at email and chat communication, and have a keen ability to work in a team. This role offers an excellent opportunity for fresh graduates looking to grow in customer service and support with a leading global company in 2025.
Customer Contact Comms New Associate (Bengaluru,
Karnataka, India)
About Accenture in India
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, Accenture offers Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 699,000 people delivering on the promise of technology and human ingenuity every day, Accenture serves clients in more than 120 countries.
Job Details
| Job Title | Customer Contact Comms New Associate |
|---|---|
| Company | Accenture in India |
| Type | Full-time |
| Work Mode | On-site |
| Location | Bengaluru, Karnataka, India |
| Language Requirement | Fluent in English (reading, writing, and speaking) |
| Experience | 0 to 1 years |
About the Role
As a **Customer Contact Comms New Associate** at Accenture, you will be responsible for managing and resolving customer queries, handling escalations and complaints, and providing the best resolutions within SLAs. This role requires effective communication skills, particularly in email and chat processes. Candidates with the ability to perform under pressure and work well in teams are preferred.
Key Responsibilities
- Manage and resolve customer queries and issues
- Handle escalations and complaints to ensure customer satisfaction
- Close faults and complaints within SLA timelines
- Contribute to the improvement of customer service processes
- Work in a team to achieve common goals and improve customer service performance
Qualifications
- Any Graduation
- 0 to 1 year of relevant experience in customer support or similar roles
- Good communication skills (both written and verbal)
- Ability to handle disputes and work under pressure
- Adaptability and agility for quick learning
Eligibility
- Fluent in English
- Ability to work in rotational shifts
Salary
Competitive salary based on experience and qualifications.
Benefits
- Career growth opportunities
- Work in a globally recognized company
- Exposure to cutting-edge customer service technology
What They Offer
- Opportunity to work with a global team
- Comprehensive employee benefits and well-being programs
- Innovative and dynamic work culture
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from the hiring team.
Tip: Ensure your contact details are correct, and regularly check your email for updates on your application status.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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