Customer Service Representative - L1 at Wipro (Noida, Uttar Pradesh, India) - 2025
Wipro, a global leader in IT services and consulting, is hiring for a Customer Service Representative - L1 in Noida, Uttar Pradesh, India. In this full-time role, you'll provide technical support, troubleshoot client issues, and ensure timely resolutions in line with SLAs. You'll also have opportunities to grow your career through continuous learning and skill development. Apply today and join a dynamic team committed to innovation and excellence in customer service.
Customer Service Representative - L1 (Noida, Uttar Pradesh,
India)
About Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, we help our clients realize their boldest ambitions and build future-ready, sustainable businesses.
Job Details
| Job Title | Customer Service Representative - L1 |
|---|---|
| Company | Wipro |
| Type | Full-time |
| Work Mode | Noida, Uttar Pradesh, India |
| Location | Noida, Uttar Pradesh, India |
| Language Requirement | English (Preferred) |
| Experience | Experience in customer service or technical support preferred |
About the Role
The Customer Service Representative - L1 role aims to provide effective technical support and actively resolve client issues while meeting process SLAs. The role involves managing client queries, troubleshooting issues, and ensuring timely resolutions.
Key Responsibilities
- Field incoming help requests via telephone and/or emails in a courteous manner.
- Document and track all client queries and problem-solving steps.
- Provide effective problem resolution in line with defined SLAs.
- Maintain internal knowledge bases to assist in troubleshooting and resolution.
- Escalate serious client issues to the team leader when necessary.
- Follow up with clients and provide feedback on query resolution.
- Update job knowledge by participating in self-learning opportunities.
Qualifications
- Experience in customer service or technical support.
- Good communication and troubleshooting skills.
- Ability to document and analyze client queries effectively.
Eligibility
- Must have the ability to work in Noida, Uttar Pradesh, India.
- Previous experience in a customer service or technical support role is preferred.
- Willingness to undergo training and upskill as required.
Salary
Competitive salary based on experience and qualifications.
Benefits
- Opportunities for career growth and skill development.
- Exposure to cutting-edge technologies in a global company.
- Comprehensive employee benefits package.
What They Offer
- Collaborative work culture.
- Training and development programs.
- Inclusive environment welcoming diverse talents.
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted. Complete the application form and upload your resume. Submit your application and await further communication from the hiring team.
Tip: Ensure your contact details are correct and regularly check your email for updates on your application status.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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