Wipro Process Associate Job 2025 – Bhubaneswar | Freshers & Experienced | Apply Now
Wipro is hiring Process Associates for its Bhubaneswar location (on-site). This full-time role is open to both freshers and experienced candidates (except B.Sc IT, MBA, BE grads). The job involves managing client support transactions, responding to queries via calls/emails, maintaining logs, and delivering top-notch customer service. Candidates must have strong English comprehension, basic computer skills, 30+ WPM typing speed with 90% accuracy, and be open to 24/7 rotational shifts.
About Company
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions for clients’ complex digital transformation needs. With over 230,000 employees and partners in 65+ countries, Wipro is committed to creating sustainable, future-ready businesses through capabilities in consulting, design, engineering, and operations.
Job Details
| Job Title | Process Associate |
|---|---|
| Company | Wipro |
| Type | Full-time |
| Work Mode | On-site |
| Location | Bhubaneswar, Odisha, India |
| Language Requirement | Good English comprehension skills |
| Experience | Fresher or Experience |
About the Role
This role involves supporting processes by managing client transactions, responding to help requests via phone or email, and delivering excellent customer service through effective troubleshooting and resolution. The Process Associate will also maintain accurate records and documentation of all client interactions.
Key Responsibilities
- Manage client transactions with quality and accuracy.
- Handle inbound help requests via telephone and email courteously.
- Document user information and nature of problems accurately.
- Update availability status in RAVE system regularly.
- Maintain records of problem-solving steps and outcomes.
- Follow defined processes and escalate issues when needed.
- Provide effective solutions using internal knowledge bases.
- Identify common issues and update FAQs or self-help documents.
- Ensure full compliance with service agreements and disclosures.
Qualifications
- Undergraduate or Graduate Degree (any discipline except B.Sc IT, MBA, BE).
- Strong aptitude for learning new software and systems.
- Excellent analytical and multitasking skills.
- Typing speed of 30 WPM with 90% accuracy.
- Proficiency with keyboard shortcuts and computer usage.
- Good communication and problem-solving skills.
- Comfortable with 24/7 rotational shifts.
Eligibility
- Open to freshers and experienced candidates.
- Candidates must not have a B.Sc IT, MBA, or BE qualification.
- Comfortable with on-site work in Bhubaneswar and rotational shifts.
Salary
Competitive salary based on experience and qualifications.
Benefits
- Training and upskilling opportunities.
- Work with a diverse team in a dynamic environment.
- Inclusive work culture with career growth potential.
What They Offer
- Opportunity to work in a global, purpose-driven organization.
- Access to continuous learning and development programs.
- Supportive and collaborative work environment.
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from the hiring team.
Tip: Ensure your contact details are correct, and regularly check your email for updates on your application status.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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