Adobe is Hiring | Customer Success Account Manager (Remote) | Apply Now
Adobe is hiring for a Customer Success Account Manager (Remote) role! Work from home and build a career in SaaS sales, account management, and customer success. Freshers and experienced professionals can apply. Competitive salary, growth opportunities, and international sales exposure. Apply now for Adobe work-from-home jobs in India
Company Overview:
Adobe is a global leader in digital media and digital marketing solutions. Our creative, marketing, and document solutions empower everyone from emerging artists to global brands to bring digital creations to life and deliver immersive experiences to the right audience at the right moment. Adobe is transforming the world through digital experiences.
Role Overview:
We are looking for Digital Sellers responsible for a defined segment of Adobe’s SMB customers. The role focuses on upselling and cross-selling Adobe Cloud-based Solutions. The candidate will manage the Digital Media portfolio, assist customers in adopting the solutions, optimize product experience, and guide them to internal support teams as required.
| Job Title | Customer Success Account Manager |
|---|---|
| Company | Adobe |
| Location | Remote |
| Work Type | Full-Time, Permanent |
| Experience | 3 - 8 years |
| Salary | Not Disclosed |
| Industry | IT Services & Consulting |
| Role Category | Enterprise & B2B Sales |
Key Responsibilities:
- Develop an understanding of Adobe’s Digital Media line of products and lead value-driven conversations with customers.
- Create a value-based relationship with new & existing North American Adobe SMB customers.
- Drive Upsell & Cross-sell by prioritizing accounts with the highest propensity to buy, contacting them via phone & email.
- Execute Marketing Qualified Leads with a defined SLA to maximize revenue.
- Research customer contracts and purchasing history using Adobe’s customer management systems & external sources like LinkedIn and ZoomInfo.
- Manage the opportunity pipeline, providing accurate and timely updates to management on progress.
- Collaborate with Solution Specialists to maximize the footprint of Adobe solutions like Adobe Sign, Substance, Stock, Frame.io, etc.
- Engage with supporting functional teams to resolve customer issues related to Creative Cloud Subscriptions.
Skills Required:
- Strong knowledge of Digital Media and Adobe products.
- Customer management and account handling expertise.
- Excellent communication skills (oral & written).
- Experience in international sales, preferably in North American markets.
- Proficiency in analytics and CRM tools.
- Ability to conduct value-selling rather than product feature pitching.
- Strong organizational, follow-through, and documentation skills.
- Flair for technology with a quick learning attitude.
Requirements:
- SMB Segment exposure and proven ability to manage a large customer base.
- 3+ years of experience in a similar role, preferably selling SAAS solutions.
- Bachelor’s Degree or equivalent.
- Working hours will coincide with US Time Zones.
Eligibility Criteria:
- Graduation in any discipline.
- Minimum of 3 years of experience in account management, digital sales, or customer success roles.
- Experience in B2B and enterprise sales is a plus.
Why Join Adobe?
- Work from home flexibility.
- Opportunity to work with a globally recognized company.
- Competitive salary and benefits.
- Professional growth opportunities in a dynamic environment.
- Access to cutting-edge digital media and marketing solutions.
How to Apply:
Click on the "Apply on Company Site" button to submit your application. Ensure your resume highlights relevant experience in sales, customer management, and digital media solutions.
Apply now and be part of Adobe’s exciting journey in transforming digital experiences!
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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