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Process Specialist - Prod Ops Job Description

About Cognizant

Cognizant is one of the world’s leading professional services companies, transforming business, operating, and technology models for the digital era. With more than 300,000 associates around the world, Cognizant helps clients envision, build, and run more innovative and efficient businesses. We are a high-caliber team that appreciates and supports one another, fostering an energetic, collaborative, and inclusive workplace.

Cognizant is consistently listed among the most admired companies globally and is a member of the NASDAQ-100. Learn more about Cognizant and our impact on digital transformation at www.cognizant.com.

Job Summary

We are looking for a Process Specialist in Product Operations (Prod Ops) with 5 to 8 years of experience. The ideal candidate will have expertise in Machine Learning Writing Techniques and Technical Writing. This is a work-from-home position with a day shift and no travel requirements.

Key Responsibilities

• Machine Learning Model Development: Lead the development and implementation of machine learning models to optimize product operations.
• Technical Documentation: Oversee the creation and maintenance of clear and accurate technical documentation.
• Online and Digital Marketing: Provide insights and strategies for digital marketing initiatives to enhance product visibility and market reach.
• Content Strategy Execution: Collaborate with cross-functional teams to develop and execute content strategies that align with business goals.
• Data Analysis: Analyze data to identify trends and opportunities for improving product performance and operation efficiency.
• Content Quality Management: Ensure that all content produced meets the highest standards of quality and relevance.
• Stay Current on Industry Trends: Maintain a comprehensive understanding of the latest trends in online marketing, machine learning, and content strategy.
• Client Interaction: Write and edit technical content for various platforms and use writing techniques to create engaging content.
• Reporting and Feedback: Monitor and report on the effectiveness of content strategies and marketing campaigns.
• Best Practices Implementation: Implement best practices for content creation and distribution to maximize reach and engagement.
• Stakeholder Coordination: Coordinate with stakeholders to ensure alignment on project goals, deliverables, and timelines.
• Continuous Improvement: Drive continuous improvement in product operations through innovative solutions and process enhancements.

Qualifications

• Experience: 5 to 8 years of experience in machine learning, product operations, technical writing, and content strategy.
• Technical Skills: Strong expertise in machine learning applications, writing techniques, and technical documentation.
• Digital Marketing: Solid understanding of online and digital marketing strategies.
• Content Strategy: Experience in developing and executing content strategies.
• Data Analysis: Ability to analyze data and derive actionable insights to enhance product performance.
• Communication Skills: Excellent communication and collaboration skills with an ability to interact effectively with cross-functional teams.
• Knowledge of Industry Trends: Up-to-date knowledge of industry trends and best practices in machine learning, content strategy, and digital marketing.
• Organization and Project Management: Strong organizational and project management skills with the ability to handle multiple tasks effectively.
• Work Environment: Experience in a work-from-home environment is a plus.
• Commitment to Learning: A commitment to continuous learning and professional development.
• Attention to Detail: Strong problem-solving skills and attention to detail.

Performance Metrics

• Process Compliance: Number of cases resolved per day, adherence to process and quality standards, Pulse score, and customer feedback.
• Self-Management: Productivity, efficiency, absenteeism, training hours, and number of technical training sessions completed.

Why Cognizant?

At Cognizant, we don’t just dream of a better way – we make it happen. We’re not just focused on digital transformation for clients but also on creating an environment where our employees thrive. We are committed to fostering an innovative environment where you can build the career path that’s right for you.

Diversity and Inclusion at Cognizant

Cognizant is an equal opportunity employer that embraces diversity, champions equity, and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted, and welcome. We ensure that candidates are considered based on their qualifications without regard to race, color, sex, religion, sexual orientation, gender identity, disability, and other legally protected characteristics.

How to Apply

To apply for the Process Specialist - Prod Ops role, please visit the Cognizant Careers page. Click on the provided link to apply.