Customer Service Specialist - Virtual (India) | OmniOn Power Careers

Job Overview

OmniOn Power, a leader in power solutions, is seeking a motivated and detail-oriented Customer Service Specialist to join our growing global team. In this role, you will play a vital part in ensuring seamless customer experiences by managing order fulfillment, after-sales service, and technical support. If you're passionate about customer service and are looking for a work-from-home customer support job or seeking new career opportunities at OmniOn Power, this position is perfect for you.

Key Responsibilities

• Act as the primary point of contact for customer inquiries, providing timely and professional support to resolve issues.
• Coordinate effectively with internal teams including sales, operations, and technical support to ensure customer satisfaction.
• Manage the complete after-sales lifecycle including warranty claims, spare parts, returns, and repairs.
• Proactively update customers on order status, shipment tracking, repair timelines, and service case resolutions.
• Maintain complete and accurate documentation in ERP systems such as SAP, ensuring compliance with internal processes and standards.
• Ensure invoices, order confirmations, and other customer communications are delivered accurately and on time.
• Identify process improvement opportunities to enhance customer experience and internal efficiency.
• Deliver an exceptional customer experience that aligns with OmniOn Power’s brand promise to protect, control, and optimize electrical infrastructures worldwide.

Required Qualifications

• High School Diploma or GED equivalent required.
• Minimum of 2 years of experience in customer service, order fulfillment, or order management roles.
• Hands-on experience with SAP or other major ERP systems for at least 2 years.
• Excellent verbal and written communication skills in English and the local language.
• Strong organizational skills with high attention to detail.
• Ability to work independently in a dynamic, fast-paced environment.

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration, Communications, or a related field.
• Experience in technical support roles or after-sales service operations.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Knowledge of lean process improvement and customer service best practices.
• Prior experience in industries like power, energy, or B2B technology solutions preferred.

Why Join OmniOn Power?

At OmniOn Power, we empower our employees to drive smarter, safer, and more efficient business operations. We are proud to be an employer of choice for professionals seeking meaningful work in customer service specialist careers and remote customer support jobs in India. We offer:

• Competitive salary and performance-based bonuses.
• Opportunities for career advancement and professional growth.
• Flexible work-from-home options for customer service specialists.
• A diverse, inclusive, and supportive work environment.
• Global exposure across industries and technology solutions.

Equal Opportunity Employer

OmniOn Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, without regard to race, religion, gender identity, sexual orientation, national origin, disability, or veteran status.

How to Apply

1. Review this detailed job description carefully to understand the role.
2. Update your resume highlighting relevant customer service skills and SAP/ERP experience.
3. Submit your application through the provided link.