Quora Hiring Senior Customer Success Manager | Work from Home Job | JobGameZone
Quora is seeking a Senior Customer Success Manager to join its fast-paced, remote-first team. Based in Bengaluru, India, this full-time position will focus on driving customer success, managing relationships with advertisers and agencies, and ensuring strong ROI through campaign management and performance optimization. The role involves educating clients on Quora’s platform, advocating for their needs, and collaborating across teams to achieve business growth. Ideal candidates will have 6+ years of experience in advertising account management, strong communication skills, and a passion for Quora’s mission of sharing knowledge globally. Apply now to be part of a high-performance, innovative team at Quora.
| Position | Senior Customer Success Manager |
|---|---|
| Company | Quora |
| Location | Remote |
| Employment Type | Full-time |
| Department | Customer Success |
| Location Type | Remote (Candidates must reside in Bengaluru for client meetings) |
About Quora
Quora’s mission is to grow and share the world’s knowledge. We have two core products:
- Quora: A global knowledge-sharing platform with over 400M monthly unique visitors, enabling people to come together to share insights and learn.
- Poe: A platform offering a wide variety of AI language models (GPT-4, Claude 3, Gemini Pro, DALL-E 3, etc.), allowing users to interact, explore, and build using cutting-edge AI.
We are a "remote-first" company and focus on creating meaningful work within a collaborative, transparent, and high-performance environment. We value experimentation and innovation and seek individuals who are passionate about making a positive impact globally.
About the Team and Role
As part of Quora’s fast-paced business, you’ll join the Customer Success team, where you’ll act as a key partner to advertisers and agencies. You will help clients achieve strong ROI and focus on customer retention and expansion. You will be the primary point of contact for a diverse range of advertisers, taking full ownership of the customer experience.
Key responsibilities include:
- Partnering with the Client Partner team to drive customer adoption, reduce churn, and ensure campaign success.
- Managing performance and DR/paid search campaigns to ensure measurable results for clients.
- Troubleshooting client issues and providing creative solutions.
Responsibilities
- Client Education: Educate advertisers and agencies on opportunities in owned, paid, and earned media on the Quora platform.
- Advocacy: Build strong relationships, acting as a client advocate and providing insights into industry trends.
- Revenue Growth: Identify upselling opportunities and lead efforts to drive business growth with a focus on performance and ROI.
- Campaign Management: Troubleshoot and optimize campaigns to meet clients' objectives, ensuring their goals are achieved.
- Performance Monitoring: Track key account data and offer recommendations for campaign optimization.
- Cross-functional Collaboration: Liaise between clients and internal teams (sales, product, operations, etc.) to ensure successful execution and client satisfaction.
Minimum Requirements
- Education: Bachelor's degree in Advertising, Marketing, or a related field.
- Experience: 6+ years in customer success or account management in advertising, with expertise in campaign management, analytics, and performance marketing.
- Skills:
- Strong communication and interpersonal skills for managing relationships with clients at all levels.
- Ability to manage multiple accounts and projects simultaneously.
- Experience with data-driven decision-making, campaign tracking, and performance optimization.
Preferred Requirements
- Education: Master’s degree in a relevant field.
- Experience: Hands-on experience with beta products, technical troubleshooting, and managing performance-based campaigns.
- Analytical Skills: Ability to interpret campaign data and translate it into actionable insights for clients.
- Passion: A genuine passion for Quora's mission of growing the world’s knowledge.
Benefits
- Comprehensive medical/dental/vision coverage.
- Paid time off and employee assistance programs.
- Equity refreshers and remote work reimbursement.
- Additional benefits may vary by country.
For more information on benefits, visitQuora's Benefits Page.
Frequently Asked Questions (FAQ)
- Q: What is the work location for this role?
A: This is a remote position, but the candidate must reside in Bengaluru, India, as client meetings will primarily take place in the city. - Q: Do I need prior experience in advertising to apply?
A: Yes, prior experience in customer success or account management, particularly in an advertising or marketing environment, is a key requirement. - Q: What tools will I be using in this role?
A: You will be using campaign tracking and analytics tools, Quora's internal systems, and potentially beta products to manage and optimize campaigns. - Q: Is this a full-time role?
A: Yes, this is a full-time position. - Q: How does Quora promote diversity and inclusion?
A: Quora is committed to diversity and inclusivity. We encourage applicants from all backgrounds, including underrepresented groups in tech. - Q: How can I learn more about the company's culture?
A: Visit ourcareers pageto explore more about Quora’s mission, values, and culture.
How to Apply
- Read the job description carefully to ensure you meet the qualifications.
- Click the “Apply” button and complete your application, including your resume and cover letter.
- Submit your application through the website and wait for confirmation from the hiring team.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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