Customer Care Professional Voice at American Express - Hybrid Full-time Role in Gurugram, Haryana (2025)
American Express is hiring a Customer Care Professional (Voice) for a hybrid full-time role in Gurugram, Haryana. The position involves providing exceptional customer service to corporate and small business card members, addressing queries, and resolving issues efficiently. Candidates should have at least 1 year of relevant customer service experience, excellent communication skills, and the ability to handle customer inquiries in a timely and professional manner. The role includes working in rotational shifts, including night shifts, and requires adherence to service levels and quality standards. American Express offers a supportive work environment with benefits such as competitive salaries, bonus incentives, and career development opportunities.
About Company
At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence, taking commerce to new heights, or encouraging exploration, our colleagues are constantly striving to uphold our powerful backing promise. Join us, and let’s lead the way together.
Job Details
| Job Title | Customer Care Professional Voice |
|---|---|
| Company | American Express |
| Type | Full-time |
| Work Mode | Hybrid |
| Location | Gurugram, Haryana, India |
| Language Requirement | English |
| Experience | Minimum 1 year in customer service |
About the Role
The Customer Care Professional Voice at American Express will be responsible for delivering superior customer experiences, resolving customer queries, and ensuring adherence to company standards. This role involves providing support to Corporate and Small Business Card Members, handling inquiries with a focus on problem resolution and service excellence. The position requires excellent verbal communication and the ability to manage client relationships effectively while adhering to set SLAs.
Key Responsibilities
- Provide superior customer service by addressing and resolving customer queries efficiently.
- Handle calls in a courteous manner and follow established procedures.
- Ensure quality service while meeting performance metrics and service levels.
- Work in a hybrid environment with flexible shifts including night shifts.
- Collaborate with colleagues and team leaders to improve workflows and client satisfaction.
- Analyze and identify trends from customer feedback to improve service quality.
- Document all customer interactions and follow up to ensure customer satisfaction.
Qualifications
- Minimum 1 year of experience in customer service.
- Excellent verbal communication skills.
- Customer-focused with strong problem-solving abilities.
- Ability to remain calm and positive in difficult situations.
- Proficiency in MS Office applications (Word, PowerPoint, Excel).
- Strong interpersonal and listening skills.
Eligibility
- Must have a performance rating of minimum G3/L3 in the current role.
- Ability to work in a hybrid work environment with rotational shifts, including night shifts.
Salary
Competitive base salaries with bonus incentives, along with benefits supporting your holistic well-being, including medical, dental, and vision insurance, retirement support, and wellness programs.
Benefits
- Competitive base salary and bonus incentives.
- Comprehensive medical, dental, and vision benefits.
- Flexible working model with hybrid options.
- Paid parental leave policies.
- Free access to on-site wellness centers and confidential counseling support.
- Career development and training opportunities.
What They Offer
- Hybrid work environment with flexibility.
- Comprehensive benefits package for physical, financial, and mental health.
- Professional development opportunities to grow within the company.
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from the hiring team.
Tip: Ensure your contact details are correct, and regularly check your email for updates on your application status.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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