Production Agent - L1 (Work from Office) – Pune – Wipro Jobs 2025
The Production Agent - L1 role at Wipro in Pune offers an opportunity to provide effective technical support while resolving client issues in a timely and efficient manner. This full-time, work-from-office position involves managing incoming help requests, troubleshooting client queries, and ensuring compliance with service-level agreements (SLAs). Key responsibilities include documenting interactions, maintaining internal knowledge bases, and escalating unresolved issues to team leaders. Ideal candidates should have proficiency in network configuration, strong communication skills, and the ability to troubleshoot technical problems. This role provides growth opportunities in a dynamic, customer-focused environment.
Production Agent - L1 (Work from Office) – Pune
About Company
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. With over 10,000 employees and a global reach, Wipro leverages a holistic portfolio of capabilities in consulting, design, engineering, and operations to help clients realize their boldest ambitions.
Job Details
| Job Title | Production Agent - L1 |
|---|---|
| Company | Wipro |
| Type | Full-time |
| Work Mode | Work from Office |
| Location | Pune, Maharashtra, India |
| Language Requirement | English |
| Experience | Relevant Experience in Technical Support |
About the Role
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. The Production Agent will manage incoming requests, troubleshoot client queries, and ensure timely resolutions while maintaining quality standards.
Key Responsibilities
- Manage transactions as per required quality standards
- Field incoming help requests from clients via phone or email
- Document client identification information and nature of problems
- Track and resolve client queries following standard procedures
- Provide troubleshooting and step-by-step support for clients
- Maintain records of customer interactions and ensure SLA compliance
- Escalate unresolved issues to the Team Leader
- Follow up with clients to gather feedback and ensure satisfaction
- Complete required product and process training
Qualifications
- Proficiency in network configuration
- Experience in technical support or customer service
- Strong communication and problem-solving skills
- Ability to troubleshoot and resolve technical issues
- Willingness to stay updated with product and process knowledge
Eligibility
- Graduates with relevant technical or customer support experience
- Ability to work from office in Pune
- Passionate about providing excellent customer service
Salary
Competitive salary based on experience and qualifications.
Benefits
- Training and development opportunities
- Professional growth in a global technology services company
- Collaborative work culture focused on excellence
What They Offer
- Opportunity to work in a fast-paced, customer-driven environment
- Exposure to cutting-edge technologies and digital solutions
- Support for professional development through continuous learning
- Collaborative and inclusive work culture
How to Apply
To apply for this role, click on the "Apply" button on the job portal where this job is posted.
Attach your updated resume and relevant documents.
Submit your application and await further communication from the hiring team.
Tip: Make sure to highlight any experience with network configuration or technical support in your application for a stronger fit.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
What's Your Reaction?
