Remote Associate Operations Analyst / System Admin Job at Deltek | Work From Home India
Join Deltek as an Associate Operations Analyst / Systems Administrator and work remotely from anywhere in India. In this full-time, work-from-home role, you will handle customer support through phone, chat, and email while managing support cases and ensuring smooth operations. Ideal for candidates with strong communication and problem-solving skills, this opportunity offers career growth with a globally recognized software company known for its inclusive and collaborative work culture.
Location: Remote, India
Job ID: 10206BR
Company: Deltek, Inc.
Employment Type: Full-time
Work Model: Work from Home
About Deltek
Deltek is the global standard for project-based businesses, delivering software and information solutions to help organizations achieve their purpose. As a Forbes Best Midsize Employer and recognized by Glassdoor and The Washington Post as a top workplace, Deltek is committed to a values-driven, inclusive, and empowering work environment.
Job Summary
We are seeking a dedicated and detail-oriented Associate Operations Analyst / Systems Administrator to join our award-winning Support Services team. In this role, you will handle customer inquiries via phone, chat, and email, manage support operational cases, and provide exceptional customer service.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat through Deltek’s Customer Support Center.
- Provide accurate and timely support on access, accounts, downloads, and functionality.
- Handle and resolve cases from the Support Operations Queue.
- Process service requests such as password resets, data updates, and download support.
- Collaborate on process improvements and participate in ad-hoc team projects.
- Document all interactions and resolutions clearly and accurately.
Required Qualifications
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical skills.
- Self-motivated with the ability to work remotely and independently.
- Proficient with support tools, live chat systems, and basic CRM tools.
- Customer service experience preferred.
- Experience with SharePoint is a plus.
Why Join Deltek?
- Remote work flexibility with a leading global tech company.
- Supportive, inclusive, and collaborative work culture.
- Career growth opportunities and ongoing learning support.
Additional Information
Travel Required: No
Privacy & Compliance: Deltek ensures strict adherence to applicant data protection and privacy policies. Personal data will not be sold or misused.
How to Apply?
- Read the Job Description carefully.
- Click on the Apply button given below and wait for HR response.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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