Customer Success Manager Job at Quora - Remote Position in Bengaluru, India

Job Details:

Job Overview:

Quora is seeking a dynamic and motivated Customer Success Manager to join our team remotely. In this role, you will be responsible for ensuring our users have an exceptional experience with Quora’s platform, driving customer satisfaction, and building long-term relationships. Your role will directly impact user engagement, retention, and overall success. The ideal candidate will have a passion for helping people, a strong understanding of customer needs, and excellent communication skills.

Key Responsibilities:

• Customer Relationship Management: Build and maintain strong relationships with Quora’s users to enhance satisfaction and engagement.
• Problem Solving: Address customer inquiries, resolve issues, and provide guidance on how to best utilize Quora’s platform to meet their needs.
• Product Knowledge: Become an expert on Quora's products and services, offering proactive advice and recommendations to users.
• Customer Education: Conduct product demos, tutorials, and onboarding sessions for new users to ensure they get the most out of Quora.
• Feedback Collection: Act as the voice of the customer within the company, sharing insights and feedback with the product and engineering teams to help improve the platform.
• Metrics and Reporting: Track customer success metrics and provide regular updates on user satisfaction, engagement, and retention.

Required Qualifications:

• Proven experience in a customer success or client-facing role, preferably in a tech or SaaS company.
• Exceptional communication and interpersonal skills with the ability to build rapport with a diverse customer base.
• Strong problem-solving abilities and the ability to think on your feet.
• Experience working with remote teams and managing customers across multiple regions.
• Comfortable using customer success software and CRM tools.
• Ability to work independently and manage time effectively in a remote setting.

Preferred Qualifications:

• Experience in the online community or social media industry is a plus.
• Familiarity with data analytics and reporting tools to track user engagement and satisfaction.
• Prior experience in a fast-paced startup environment is a plus.
• Multilingual abilities would be an advantage.

Benefits and Perks:

• Competitive salary and equity packages.
• Flexible work environment with remote work opportunities.
• Health, dental, and vision insurance coverage.
• Generous vacation policy and paid time off.
• A collaborative and inclusive company culture that values diversity.

Equal Employment Opportunity:

Quora is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability status, or other protected characteristics. We encourage applicants from all backgrounds to apply.

Voluntary Equal Employment Opportunity Information:

As part of our commitment to diversity and inclusion, we ask all candidates to complete a voluntary self-identification survey regarding their gender, race, ethnicity, veteran status, and disability status. Participation is optional and will not impact your candidacy. The data provided will be used for government reporting and to improve our hiring practices.

If you are passionate about customer success, technology, and building meaningful relationships with users, we would love to hear from you! Apply now to join Quora’s Customer Success team and help us create the best experience for our users.

Application Questions:

• In which employment-eligible countries are you seeking to work, if hired? (India, or other)
• Are you legally authorized to work in that country? (Yes/No)
• Will you require sponsorship for employment visa status? (Yes/No)
• How did you find out about this opportunity?
• Additional Information: Feel free to provide any further details you’d like us to know.

Application Process:

To apply for this role, please provide the following information:

• Resume: Upload your resume to autofill key application fields.
• Cover Letter: Upload your cover letter or provide a brief summary of why you are interested in this role and why you are a good fit.
• Personal Information: Fill out your full name, email, phone number, and location details.
• LinkedIn Profile: Optionally, share your LinkedIn profile to help us learn more about your professional background.