Customer Support Executive Job – Voice & Chat (Work From Home) | Startek Careers
Looking for a Customer Support Executive job that allows you to work from home? Startek is hiring for a Voice & Chat Support Executive position, offering a flexible, remote work-from-home opportunity. In this role, you’ll interact with customers via inbound and outbound calls and chat support, helping resolve queries and provide excellent customer service. Whether you’re a fresher or have prior experience, we welcome applications from customer service professionals fluent in Hindi and English. Join Startek Careers to work with a global leader in customer experience solutions and enjoy competitive pay, flexible shifts, and the convenience of working from home.
Job Overview
We are hiring for the position of Customer Service Executive – Blended Voice & Chat Process (Work From Home). This role involves handling 50% voice calls and 50% chat support, depending on client requirements. Candidates will be responsible for resolving customer queries, delivering excellent service, and maintaining client satisfaction.
Key Details
| Department | Customer Support (Voice & Chat) |
|---|---|
| Location | Remote (Work From Home) |
| Experience Range | Freshers & Experienced |
| Salary | Up to ₹20,000/month (CTC) |
| Bonus | ₹4,000 quarterly bonus |
Key Responsibilities
- Interact with customers via inbound/outbound calls and chat support.
- Understand customer concerns and provide timely resolutions using available tools and resources.
- Deliver service in alignment with defined KPIs.
- Maintain accurate and complete records of customer interactions.
- Provide product/service information clearly and professionally.
- Escalate complex issues to higher authorities where necessary.
- Promote additional products or services based on customer needs.
- Participate in team improvement and customer satisfaction initiatives.
Candidate Requirements
- Education: Undergraduate or Graduate (any stream).
- Experience: Fresher or experienced candidates welcome.
- Languages: Fluent in Hindi and English (mandatory).
- Skills: Excellent communication skills, basic computer knowledge, typing proficiency, ability to multitask, patience, empathy, and customer-first attitude.
- Work Flexibility: Willingness to work in rotational shifts and flexible schedules.
Work Schedule
- Shift: 9-hour shifts, 24/7 rotational.
- Working Days: 6 days a week with 1 rotational week off.
Salary & Benefits
- Salary: Up to ₹20,000/month (CTC).
- Bonus: ₹4,000 quarterly bonus (every 3 months) in addition to the take-home salary.
- Additional Benefits: Work from home, career growth opportunities, competitive compensation.
Work From Home System Requirements
- Operating System: Windows 10 or 11.
- RAM: Minimum 8GB.
- Processor: Intel i3 or i5.
- Accessories: Headphones or Headset (mandatory).
- Internet: Stable, high-speed connection.
Important Note
Only candidates meeting the system requirements will be considered for this role.
About Startek
In a world where customers consistently interact with brands across multiple channels—digital, voice, and social—we at Startek pride ourselves on our ability to analyze these interactions and provide actionable insights that drive transformation for our clients. We partner with global brands, providing innovative customer experience solutions that unlock business value.
For over three decades, Startek has been a trusted partner for companies across industries, delivering digital-first, human-assisted customer service and CX solutions that break through barriers and foster long-term customer relationships. With over 40,000 employees across 46 locations in 13 countries, we manage nearly half a billion customer interactions every year, empowering over 150 clients to engage customers at scale.
Startek’s approach is centered around omnichannel orchestration, artificial intelligence, and powerful insights that drive digital transformation and create efficiencies for businesses globally. We’re on a mission to revolutionize the customer experience and deliver lasting value for our clients.
How to Apply
- Review the full job description carefully to ensure the role matches your career aspirations.
- Click the "Apply Now" button to submit your application.
- Complete your profile, attach your updated resume, and submit any required documents.
We’d love to get to know you. Apply today!
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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