Customer Support Specialist – Work from Home Job with Leading SaaS Company | Aircall Careers
Join Aircall as a Customer Support Specialist and work remotely from anywhere in India, providing world-class support to global clients. This full-time position offers an opportunity to work afternoon and evening shifts, including weekends, supporting a fast-growing SaaS company trusted by over 20,000 businesses worldwide. As a key member of the support team, you'll handle customer queries, provide technical assistance, and ensure a seamless user experience across voice and digital communication platforms. Ideal for professionals with 1+ years in B2B SaaS support, this role requires strong communication skills, CRM familiarity, and a passion for customer service. Aircall offers competitive salary packages, a diverse and inclusive workplace, and opportunities for career growth in a tech-driven environment. Apply now to be part of a global leader in customer communication solutions.
Location: India (Remote)
Schedule: Afternoon/Evening Shift + Weekends
Type: Full-Time
About Aircall
Aircall is the world’s leading integrated customer communications and intelligence platform trusted by 20,000+ businesses globally. We unify voice and digital channels into one seamless platform with AI-powered insights, automation, and deep integrations with 100+ business tools.
Why Join Us
- Key moment to join Aircall during high growth
- Strong team spirit and fast-learning environment
- Competitive salary and benefits
- Work with 600+ team members across 9 global offices
- Inclusive and diverse workplace culture
About the Role
As a Customer Support Specialist, you’ll be the voice of Aircall for our clients—solving problems, guiding users through our platform, and ensuring they get the most out of our tools. You’ll work closely with a global team to resolve technical queries and help customers succeed.
Key Responsibilities
- Resolve customer issues via chat, email, and calls
- Promote product education and offer technical guidance
- Collaborate with global support teams to resolve escalated issues
- Help businesses achieve their communication goals using Aircall
Work Schedule
- Work both Saturday and Sunday
- Two weekdays off (Monday to Friday)
- Shift timing: Between 12:00 PM and 11:00 PM IST (8 hours + 1-hour break)
Qualifications
- 1+ years in a B2B SaaS customer support role (or transferable skills)
- Fluent in English (Spanish or French is a plus)
- Familiarity with CRM, support tools, and ticketing systems
- Strong problem-solving, multitasking, and communication skills
- Tech-savvy with a curiosity to learn and troubleshoot
Growth & Development
This role offers front-row exposure to Aircall’s platform and customer experience. Many team members have transitioned to roles in client services, product, and engineering. You'll have access to continuous learning and development opportunities to grow your career with us.
Diversity & Inclusion
Aircall is committed to diversity, equity, and inclusion. We value individuals of all backgrounds and strive to create a culture where everyone feels valued and empowered to grow.
How to Apply?
- Read the Job Description carefully.
- Click on the Apply button given below and wait for HR response.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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