MyHR Live Support Advisor Jobs at Amazon | Work From Home | Apply Now

Job ID: 2868479 | Company: ADCI - Karnataka

About Amazon

At Amazon, every day is still Day One. We're on a mission to become Earth's Best Employer and to achieve that, we need exceptionally talented, bright, and driven individuals. Our MyHR Live Support Team specializes in delivering best-in-class HR services for 1.5 million Amazonians globally. We support employees, applicants, and candidates on key topics like time-off, relocation, employment verification, benefits, bereavement, pay, and compensation services.

Job Description

As a MyHR Live Support Advisor, you will be the first point of contact for HR queries via live phone calls and chats. You will build trust with employees, offering empathetic and solutions-oriented service. You'll manage real-time resolutions and thrive in a high-energy, fast-paced contact center environment. Maintaining high ethical standards and confidentiality will be key aspects of your role.

Key Responsibilities

• Handle a high volume of live contacts via calls and chats with high problem-solving ownership.
• Resolve employee inquiries by referring to FAQs, SOPs, and escalate when needed.
• Deliver empathetic and customized support during live interactions.
• Respond promptly to urgent employee issues ensuring proper communication and documentation.
• Analyze and resolve issues by balancing process adherence and employee needs in real-time.
• Collaborate with internal teams for resolving cross-functional issues and improving policies.
• Maintain performance metrics (First-contact resolution, Satisfaction Scores, etc.).
• Adhere to scheduled shifts including nights, weekends, and holidays in a 24x7 environment.

Basic Qualifications

• Bachelor’s or Master’s Degree required.
• 0–10+ years of experience in Customer Service, HR, or Contact Center roles.
• Fluency in English with excellent written and verbal communication (+85%).
• Schedule flexibility for 24x7 operations, including weekends and night shifts.
• High-speed internet connection (50-100 Mbps) required before joining.

Preferred Qualifications

• 5+ years' experience in Contact Center, HR, or equivalent field preferred.
• Knowledge of US Leave of Absence and Disability Laws.
• Experience providing HR consultation, benefits guidance, or handling sensitive matters.
• Ability to maintain strict data privacy standards and manage confidential employee information.
• Strong multitasking, problem-solving, and critical thinking skills.

Important Information

Amazon never asks for any fees during its recruitment process. Please be cautious and verify communications. If you need any accommodation during the hiring process, kindly visit Accommodations at Amazon.

Why Join Amazon?

At Amazon, diversity and inclusion are embedded in our culture. We are committed to providing equal employment opportunities regardless of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or other protected statuses. Join us to build the future while being a part of one of the world's most dynamic and innovative workplaces!

How to Apply

1. Review the full job description carefully to ensure the role aligns with your career goals.
2. Click the "Apply Now" button to submit your application.
3. Complete your profile, attach an updated resume, and submit any required assessments.
4. Our HR Talent Acquisition team will reach out to shortlisted candidates for interviews and next steps.

Apply Now and become a part of the Amazon family!