Join Frido as a Return/Exchange Expert | Customer Service Opportunity in Pune, Maharashtra
Frido is seeking a Return/Exchange Expert to join their customer service team in Pune, Maharashtra. This full-time, on-site role involves handling return and exchange requests through various communication channels, managing a high volume of customer interactions, and ensuring exceptional service. The ideal candidate will have 2-3 years of experience in customer support, excellent communication skills, and the ability to resolve issues effectively. This position offers opportunities for growth in a company dedicated to innovative wellness products.
About Company
Frido is building innovative products to enhance everyday activities such as walking, sitting, and sleeping. Our award-winning products, which include wheelchairs, shoe inserts, and seat cushions, have earned both Amazon's Choice and Bestseller tags in the Indian market. Our mission is to enable people to lead pain-free lives and equip them with the freedom to do more with our range of innovative products. We believe that our products will help people live a better and more comfortable life. Our team is committed to continuous innovation to create more solutions that can benefit more and more people.
Job Details
| Job Title | Return/Exchange Expert |
|---|---|
| Company | Frido |
| Type | Full-time |
| Work Mode | On-site |
| Location | Pune, Maharashtra, India |
| Language Requirement | English, Hindi |
| Experience | 2–3 years in handling returns and exchanges |
About the Role
The Return/Exchange Expert will be responsible for handling and resolving customer return and exchange requests across different communication channels. The role involves managing high-volume customer interactions while ensuring quality service and customer satisfaction.
Key Responsibilities
- Handle and resolve customer return and exchange requests via inbound/outbound calls, emails, or chats.
- Manage a daily call volume of 150+ calls while maintaining high-quality service standards.
- Provide empathetic, clear, and solution-oriented communication to ensure a smooth customer experience.
- Convert return requests into exchanges where possible, enhancing customer satisfaction and retention.
- Coordinate with internal teams (warehouse, logistics, inventory) to ensure timely resolution of return/exchange requests.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify trends in customer feedback and share insights to improve product and service quality.
- Uphold company policies while offering flexible solutions to improve customer trust and loyalty.
Qualifications
- Minimum 2–3 years of experience in handling returns, exchanges, and conversions in a customer support role.
- Excellent communication and active listening skills.
- Strong problem-solving and conflict resolution abilities.
- Proficient in using CRM software and other customer service tools.
- Ability to multitask, stay organized, and manage time efficiently in a high-volume environment.
- A customer-first mindset with a focus on retention and service excellence.
Eligibility
- Experience in customer service, particularly in handling returns and exchanges.
- Ability to work in a high-paced, high-call-volume environment.
- Strong organizational skills and attention to detail.
Salary
Competitive salary based on experience and qualifications.
Benefits
- Health and wellness benefits
- Opportunities for career growth and development
- Employee discount on Frido products
What They Offer
- Innovative work environment focused on employee well-being
- Growth opportunities in a rapidly expanding company
- Chance to contribute to products that make a real impact on customers' lives
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from the hiring team.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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