Work From Home Opportunity at Persona – Client Support Role
Persona is hiring a Client Support Associate for a full-time remote role, ideal for entry-level candidates with strong communication skills and a passion for customer service. As a front-line representative, you'll interact directly with clients of high-growth tech startups, providing support across multiple channels including text, email, tickets, and calls. This is a long-term opportunity that offers competitive industry salaries, benefits, and the chance to work U.S. business hours from anywhere in the world. No more than one year of experience is required, making it a great opportunity for career starters looking to break into the remote tech space.
About the Company
Persona is a global talent agency that connects top remote professionals with the world’s fastest-growing tech startups. Founded by Stanford University graduates and backed by leading investors like Founders Fund, Sequoia Capital, and Andreessen Horowitz, Persona supports its hires with mentorship, training, and long-term career growth opportunities.
Job Overview
| Job Title | Client Support Associate |
|---|---|
| Work Type | Remote (Work From Home) |
| Company | Persona |
| Region | APAC (Must be available for U.S. business hours) |
| Working Hours | U.S. Business Hours (Pacific, Central, or Eastern Time) |
| Experience | Less than 1 year |
| Language | Fully fluent in English |
| Salary | Competitive; best in the industry |
About the Role
As a Client Support Associate, you will be a front-line representative of Persona, interacting directly with clients and ensuring a high-quality customer experience. This position is critical to the company’s mission of building long-lasting client relationships.
Key Responsibilities
- Provide accurate, friendly, and prompt customer support.
- Respond to client and vendor queries via text, email, tickets, and calls.
- Resolve escalated support issues efficiently.
- Work cross-functionally to solve technical and billing issues.
- Educate and guide clients using a customer-focused approach.
- Maintain a strong commitment to client satisfaction.
Qualifications
- Excellent communication skills in English (spoken and written).
- Strong computer proficiency and ability to manage multiple screens.
- Basic understanding of networking and protocols such as RTSP, SMTP, and HTTP.
- Detail-oriented and self-motivated to achieve performance goals.
- Quick learner, passionate about customer service and software tools.
Eligibility
- Less than 1 year of experience in customer support.
- Preferred: previous experience in remote, customer-facing roles.
- Fluent in English.
- Available to work full-time during U.S. time zones.
- Long-term availability preferred.
Experience
Entry-level (less than one year of related experience)
Salary
Industry-best compensation. Paid in the currency of your choice.
What They Offer
- Fully remote work from anywhere
- Career growth and advancement opportunities
- Supportive and collaborative team culture
- Work with leading global startups
Benefits
- Health insurance subsidy
- Unlimited paid time off (vacation and sick leave)
- Monthly tech allowance
- Annual performance bonuses
- Payment in your preferred currency
- Additional benefits based on seniority
How to Apply
Visit the platform where the job is posted and apply directly through the listing. Ensure your resume highlights your communication skills, any relevant remote experience, and your enthusiasm for client service roles.
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit and wait for further communication.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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