Client Support Associate (Work From Home) at Persona | Remote Customer Support Jobs 2025
Join Persona as a Client Support Associate and work from home supporting top global startups. Ideal for early-career professionals with excellent communication skills and a passion for client service. Work U.S. hours, enjoy full benefits, and grow in a supportive remote-first environment.
Client Support Associate (Work From Home)
About Company
Persona is the company top startups use to hire remote talent from around the world. Founded by Stanford graduates, Persona works with the fastest-growing startups backed by top investors like Founders Fund, Sequoia Capital, and Andreessen Horowitz. Persona recruits, trains, and staffs exceptional remote professionals, offering long-term career opportunities with industry-leading benefits.
Job Details
| Job Title | Client Support Associate |
|---|---|
| Company | Persona |
| Type | Full-time |
| Work Mode | Work from Home |
| Location | APAC (Remote) |
| Language Requirement | English Fluency Required |
| Experience | Less than 1 year of experience |
About the Role
We are looking for a proactive and driven Client Support Associate to deliver exceptional customer experiences. You will serve as a front-line representative of the company, ensuring consistent and high-quality client interactions while supporting some of the world’s most innovative startups.
Key Responsibilities
- Deliver prompt and friendly customer service across various communication channels.
- Respond to inquiries via text, calls, tickets, and emails.
- Manage escalated support issues and resolve them effectively.
- Collaborate with internal teams to solve client problems.
- Use a client-focused approach to provide guidance and support.
- Maintain a consistent commitment to client satisfaction.
Qualifications
- Less than one year of customer support experience.
- Experience in remote and customer-facing environments preferred.
- Exceptional communication and attention to detail.
- Strong technical/computer proficiency with multi-screen systems.
- Basic networking and streaming protocol knowledge (RTSP, SMTP, HTTP).
- Structured, self-motivated, and results-oriented.
- Fluent in English with availability during U.S. business hours.
Eligibility
- Available for full-time, long-term engagement.
- Fluent in written and spoken English.
- Able to work during U.S. Pacific, Central, or Eastern Time.
Salary
Competitive salary—among the best in the industry.
Benefits
- Health insurance subsidy
- Unlimited paid time off (sick and vacation)
- Annual performance-based bonuses
- Monthly tech allowance
- Payment in local currency
- Other benefits based on seniority
What They Offer
- Fully remote work environment
- Opportunities for career advancement
- Supportive and collaborative team culture
- Resources, mentoring, and training for success
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from the hiring team.
Tip: Ensure your contact details are correct, and regularly check your email for updates on your application status.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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