Senior Customer Support (Work from Home)

About Company

Triple is revolutionizing the remote hiring space by helping small and medium-sized businesses across North America build highly efficient remote teams. Focused on Administration, Customer Service, Accounting, Operations, and back-office roles, Triple operates with a mission to benefit Clients, People, and the Planet. The company is recognized for its high standards in recruitment, in-depth employee training, and seamless account management.

Job Details

About the Role

Triple is hiring for a full-time remote Senior Customer Support Representative to assist clients through high-quality customer service via phone calls. The role includes issue resolution, CRM documentation, and contributing to customer satisfaction goals. The ideal candidate will thrive in a dynamic environment and be committed to continuous learning and collaboration.

Key Responsibilities

• Communicate with customers via phone with professionalism and empathy
• Resolve customer issues efficiently, preferably on first contact
• Maintain deep product knowledge for accurate customer assistance
• Document all customer interactions in the CRM system
• Collaborate with teams to resolve complex issues and improve processes
• Ensure compliance with company policies and customer data protection standards
• Participate in training and feedback loops for continuous improvement

Qualifications

• Experience in Customer Support and handling Customer Experience
• Strong problem-solving and analytical abilities
• Proficiency with CRM systems and call center technologies
• Excellent verbal and written English communication
• Self-motivated and capable of working remotely
• Bachelor's degree preferred
• Previous customer service or contact center experience preferred

Eligibility

• Availability to work in US shifts (ET/PT) with rotational schedules
• Quiet, well-lit work environment
• Laptop with minimum 8GB RAM and Intel i5 8th gen or higher
• 720p webcam, quality headset, and reliable internet (minimum 100 Mbps)
• Smartphone for communication/access

Salary

Competitive salary based on experience and qualifications.

Benefits

• Work-from-home opportunity
• Professional development through training
• Collaborative and supportive team culture

What They Offer

• Work with a leading remote staffing company
• Opportunity to serve North American clients
• Skill enhancement and career growth

How to Apply

To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from the hiring team.

Tip: Ensure your contact details are correct, and regularly check your email for updates on your application status.