Airbnb Premium Support Senior Associate (Work From Home) Job 2025 – Apply Now
Airbnb is hiring a Premium Support Senior Associate for a remote, full-time position based in Gurugram, India. This role requires over 5 years of customer service experience, ideally in hospitality or multicultural environments. The candidate will handle complex customer interactions, provide personalized support to high-end clients, and resolve issues via chat, phone, and email. Strong communication, problem-solving skills, and proficiency in tools like Google Suite and CRM systems are essential. Flexibility to work evenings, weekends, and holidays is required.
Premium Support Senior Associate (Work From Home)
About Company
Airbnb is a global platform that connects people through unique stays and experiences. Since its inception in 2007, it has welcomed over 1.5 billion guest arrivals and now operates in nearly every country. Airbnb continues to innovate in the hospitality space by focusing on community, authenticity, and exceptional service.
Job Details
| Job Title | Premium Support Senior Associate |
|---|---|
| Company | Airbnb |
| Type | Full-time |
| Work Mode | Remote (Work from Home) |
| Location | Gurugram, Haryana, India |
| Language Requirement | English (other languages a plus) |
| Experience | 5+ years |
About the Role
The Premium Support Senior Associate will deliver high-quality, personalized support to Airbnb's guests and hosts, particularly high-profile clients. You will manage complex customer cases, resolve issues efficiently, and ensure excellent service across various communication channels. The position requires flexibility, professionalism, and strong stakeholder management skills.
Key Responsibilities
- Provide tailored customer service to guests and hosts
- Manage complex cases and ensure resolution with ownership
- Interact via live chat, phone, messaging, and social platforms
- Demonstrate high efficiency without compromising quality
- Support team improvements and documentation of best practices
- Engage internal and external stakeholders effectively
Qualifications
- 5+ years of experience in customer service, preferably in hospitality
- Graduate or above
- Excellent verbal and written English communication
- Experience with CRM systems and tools like Google Suite
- Ability to handle executive-level conflict resolution
- Flexible to work on weekends, holidays, and evening shifts
Eligibility
- Strong emotional intelligence and customer empathy
- Ability to handle high-volume and high-stakes situations
- Proactive and adaptable in a fast-paced environment
- Proficiency in Apple/Mac OS and document tools
Salary
Competitive salary based on experience and qualifications.
Benefits
- Medical insurance
- Opportunity to work with a global brand
- Career growth and development
What They Offer
- Dynamic, inclusive work culture
- Chance to influence community experiences
- Supportive and collaborative team environment
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from the hiring team.
Tip: Ensure your contact details are correct, and regularly check your email for updates on your application status.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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