Customer Support Agent (Remote, UK Hours) – hotsourced | Work from Home Job 2025
Join hotsourced as a Customer Support Agent and play a vital role in handling escalated complaints for a leading UK-based automotive tech company. This full-time, remote role requires exceptional English communication and at least 3 years of B2C customer service experience. You'll liaise with UK garage partners, manage complaint resolution, and improve customer satisfaction processes. Work during UK hours and contribute to the growth of an expanding European startup. Attractive salary and remote flexibility offered along with company-provided equipment and leave benefits.
Customer Support Agent (Remote, UK Hours)
About Company
Hotsourced is a premier staffing and recruitment agency helping companies hire experienced, reliable overseas talent at one-third the cost. They offer end-to-end hiring solutions including sourcing, vetting, legal, and logistical support. Trusted by top entrepreneurs, Hotsourced matches global talent with ambitious startups and established companies.
Job Details
| Job Title | Customer Support Agent |
|---|---|
| Company | hotsourced |
| Type | Full-time |
| Work Mode | Remote (Work from Home) |
| Location | India |
| Language Requirement | Fluent English (Written & Spoken) |
| Experience | Minimum 3 years |
About the Role
This role supports a UK-based automotive startup focused on simplifying car maintenance services. As a Customer Support Agent, you will handle escalated complaints, coordinate with garage partners, and ensure timely resolution while maintaining excellent customer satisfaction. You will also contribute to ongoing improvements and trend reporting.
Key Responsibilities
- Manage escalated customer complaints via phone, email, and chat
- Coordinate with UK garage partners for resolution
- Monitor complaint progress and ensure SLA adherence
- Support general customer queries when needed
- Track complaint trends and suggest process improvements
- Supervise the team in manager's absence
- Reply to reviews and investigate low NPS
Qualifications
- 3+ years of complaint handling experience in fast-paced environments
- 2+ years working with UK/US/Canadian/Australian/EU companies
- Excellent written and verbal English skills
- Strong time-management and organizational skills
- Confident in problem-solving and escalation management
- Motor vehicle technical knowledge (preferred)
Eligibility
- Must be able to work UK business hours (1:30 PM - 10:30 PM IST)
- Reliable internet and remote setup
- Immediate joiners preferred
Salary
Annual CTC: ₹6 – ₹7.5 LPA
Benefits
- 22 days annual leave + 11 bank holidays
- Company-provided laptop
- Full training and support
What They Offer
- Fully remote working
- Opportunity to join a fast-growing European startup
- Collaborative and transparent work culture
How to Apply
To apply for this role, click on the "Easy Apply" button on the job platform.
Ensure your profile is updated with relevant qualifications and experience.
Successful candidates will be contacted for the next steps in the hiring process.
Tip: Emphasize your B2C support experience and strong communication skills in your application.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
What's Your Reaction?
