Customer Service Representative (Remote) – Hotsourced | Work from Home Job India 2025
Looking for a remote customer service job in 2025? Hotsourced is hiring experienced Customer Service Representatives to join their global team. This full-time, work-from-home role offers a competitive annual CTC of ₹7–9 lakhs. You'll manage communication across calls, emails, and chat, plus oversee operational tasks like scheduling, compliance, and incident management. With flexible UK shift timings and complete remote onboarding, this is your chance to grow with a dynamic startup. Apply now and become a key player in one of the most promising startups of the decade!
Customer Service Representative (Remote)
About Company
Hotsourced is a leading headhunter and employer-of-record agency helping top businesses hire skilled overseas talent. With clients including startups and global brands, Hotsourced offers cost-effective staffing solutions and a transparent, high-performance culture. Their team operates fully remotely, ensuring flexibility and international reach.
Job Details
| Job Title | Customer Service Representative |
|---|---|
| Company | Hotsourced |
| Type | Full-time |
| Work Mode | Remote (Work from Home) |
| Location | India |
| Language Requirement | English (Hindi, Bengali, Urdu, or Portuguese are a plus) |
| Experience | 1–3 years in customer service/admin/operations |
About the Role
Hotsourced is hiring a resourceful and communicative Customer Service Representative to support their fully remote team. This role involves customer interaction, operational oversight, and administrative responsibilities to ensure a seamless customer experience across communication channels.
Key Responsibilities
- Respond to inquiries via phone, email, and live chat
- Schedule and manage service/collection appointments
- Perform customer verification checks
- Follow up on late/missed payments
- Ensure fleet compliance and manage inventory tracking
- Handle live incident management including insurance follow-ups
- Update HelpScout FAQs and train AI chatbot for improved self-service
Qualifications
- 1–3 years of experience in customer service/admin/operations
- Excellent English (written & verbal); other languages are a bonus
- Proficiency with HelpScout, Google Workspace, Microsoft Outlook, and CRM/live chat tools
- Highly organized, detail-oriented, and tech-savvy
- Empathetic, solution-driven, and adaptive in fast-paced environments
Eligibility
- Based in India with ability to work UK time zones
- Comfortable working night/evening shifts
- Experience working in remote environments preferred
Salary
Annual CTC: ₹7 – 9 lakhs per year
Benefits
- Fully remote work setup
- Company-provided laptop
- Training and career growth opportunities
- Be part of a collaborative, early-stage team with rapid career mobility
What They Offer
- Opportunity to grow into operations, inventory, data, or platform roles
- Transparent culture that encourages feedback and innovation
- Join a fast-scaling startup with global exposure
Shift Schedule
Shift Pattern 1
Mon-Tue: 13:00–22:00 IST
Thu: 19:00–03:00 IST
Fri: 23:00–07:00 IST
Sat: 19:00–03:00 IST
Wed & Sun: Off
Shift Pattern 2
Mon-Tue: 23:00–07:00 IST
Wed: 19:00–05:00 IST
Thu-Fri: 13:00–22:00 IST
Sat & Sun: Off
Shift Pattern 3
Tue: 19:00–05:00 IST
Wed-Thu: 23:00–07:00 IST
Sat-Sun: 15:00–23:00 IST
Mon & Fri: Off
How to Apply
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Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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