Senior Email Support Associate (Night Shift) – Remote Job in Chennai at Poshmark | 2025 Hiring
Poshmark is hiring a Senior Email Support Associate for a full-time, remote night shift role based in Chennai or Tamil Nadu. The position involves delivering email-based support for users, resolving issues related to orders and accounts, and ensuring top-tier customer satisfaction. Ideal candidates have 3–6 years of email support experience, preferably in e-commerce, with excellent English communication and strong problem-solving skills. Shift timings are from 11:30 PM to 8:00 AM IST, with flexibility to work weekends and holidays. This is a great opportunity to join a dynamic, global fashion resale marketplace.
Senior Email Support Associate (Night Shift) (Chennai only) -
Poshmark (Remote)
About Company
Poshmark is the largest community marketplace for fashion where anyone can buy, sell, and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion. Founded in 2011, Poshmark has grown to over 130 million users and generated over $10 billion in GMV, empowering sellers to turn their closet into a thriving business.
Job Details
| Job Title | Senior Email Support Associate (Night Shift) |
|---|---|
| Company | Poshmark |
| Type | Full-time |
| Work Mode | Remote (Work from Home) |
| Location | Chennai, Tamil Nadu, India |
| Language Requirement | Fluent in English (written and verbal) |
| Experience | 3-6 years in customer service or community support |
About the Role
The Senior Email Support Associate will provide front-line customer support via email, managing high volumes of inquiries related to orders, accounts, and product education. This role requires a proactive, empathetic approach to help users and resolve issues efficiently. As a key part of the team, you will support a seamless user experience and contribute to Poshmark’s high standards of customer satisfaction.
Key Responsibilities
- Engage with Poshmark users via email support in a timely, friendly, and professional manner
- Respond to inquiries related to orders, accounts, and product education
- Research, troubleshoot, and provide solutions for account-related issues
- Help meet volume, first response time, resolution rate, and CES goals
- Assist with side projects and administrative tasks as needed
- Work on holidays and occasional overtime as required
Qualifications
- Must be based in Chennai or Tamil Nadu, India
- 3-6 years of experience in customer service or community support
- Experience in e-commerce, especially with email support via Salesforce
- Strong computer navigation and typing skills
- Excellent written and verbal English communication skills
- Problem-solving mindset with the ability to work independently and as part of a team
- Willing to work on holidays and weekends as needed
- Enthusiastic about community and customer service
Eligibility
- Must be based in Chennai or Tamil Nadu, India
- 3-6 years of relevant work experience
- Ability to work night shifts between 10 PM - 6 AM IST
Salary
Competitive salary based on experience and qualifications.
Benefits
- Comprehensive onboarding and hands-on training
- Flexible work environment
- Potential for career growth and mentorship opportunities
What They Offer
- Work in a dynamic, inclusive, and passionate team
- Opportunity to contribute to Poshmark’s growth and success
- Access to comprehensive global and in-country benefits
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from the hiring team.
Tip: Ensure your contact details are correct, and regularly check your email for updates on your application status.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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