Amazon MyHR Live Support Advisor (Remote)

About Amazon

Amazon is guided by customer obsession, passion for invention, operational excellence, and long-term thinking. We build technologies and services that change lives, embracing innovation and fast decisions to delight customers worldwide.

Job Details

About the Role

Join Amazon as a MyHR Live Support Advisor and provide exceptional HR support to Amazonians worldwide from the comfort of your home. This full-time remote role involves handling live calls and chats, resolving HR queries, and ensuring high customer satisfaction in a fast-paced contact center environment. Ideal for individuals with strong communication, empathy, and multitasking skills, this position offers career growth in a dynamic global organization. Enjoy flexible work schedules, competitive benefits, and the opportunity to support 1.5 million employees globally. Apply now to be part of Amazon’s mission to be Earth’s Best Employer.

Key Responsibilities

• Handle high volume of live contacts (calls/chats) with ownership and problem-solving.
• Resolve inquiries by referring to knowledge bases and SOPs, escalating when needed.
• Build customer trust through empathetic, personalized conversations.
• Respond promptly to urgent issues ensuring proper communication and documentation.
• Use high judgment and critical thinking to balance policy adherence with employee needs.
• Collaborate with partner teams to resolve cross-functional issues and improve processes.
• Maintain performance metrics including handling time, first-contact resolution, and satisfaction scores.
• Adhere to schedules including timed breaks to support 24/7 operations.
• Demonstrate flexibility for varied shifts (evenings, weekends, overnights).

Qualifications

• Bachelor’s or Master’s degree required.
• 0-10+ years of experience in contact center, customer service, or HR.
• Fluent communication and writing skills in English (+85%).
• Flexible to work 24/7 shifts including weekends and holidays.
• Internet connection with speed range 50-100 Mbps.

Preferred Qualifications

• 5+ years in contact center, customer service, or HR.
• Knowledge of US federal and state leave and disability laws.
• Experience providing consultation on HR, benefits, or complex employee matters.
• Strong empathy skills and customer-centric approach.
• Ability to manage sensitive information and adhere to data privacy standards.
• Detail-oriented with analytical and multitasking abilities.

Salary

Competitive salary based on experience and qualifications.

Benefits

• Work remotely from home.
• Support from a global HR team.
• Opportunity for career growth at Amazon.
• Flexible work schedules across global time zones.

What They Offer

• Be part of a globally recognized organization.
• Gain experience in a dynamic HR contact center.
• Learn and grow with structured training opportunities.

How to Apply

To apply for this role, click on the "Apply" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from Amazon's hiring team.

Tip: Ensure your contact details are correct and regularly check your email for updates on your application status.