Customer Service Representative at Concentrix (Ranchi, On-site) | Hiring 2025 | Customer Support Jobs
Concentrix is hiring a Customer Service Representative for its on-site office in Ranchi, Jharkhand, India. This full-time role involves handling inbound and outbound calls, resolving customer queries, and delivering excellent service. Open to graduates and undergraduates with 0–3 years of experience, this position requires strong communication skills, empathy, and adaptability. The job offers competitive salary, benefits, and growth opportunities in a dynamic work environment. Apply now to join a global leader in customer experience solutions in 2025.
Customer Service Representative (On-site, Ranchi, Jharkhand)
About Concentrix
Concentrix is a global leader in customer experience solutions, providing innovative services and technologies to help businesses enhance customer interactions. We deliver personalized, effective, and engaging customer support for many of the world’s top brands.
Job Details
| Job Title | Customer Service Representative |
|---|---|
| Company | Concentrix |
| Type | Full-time |
| Work Mode | On-site |
| Location | Ranchi, Jharkhand, India |
| Language Requirement | English, Hindi |
| Experience | 0-3 years |
About the Role
As a Customer Service Representative at Concentrix, you will handle inbound and outbound customer interactions, provide solutions to routine problems, and ensure a positive experience. This role involves working on-site in Ranchi and requires strong communication skills, empathy, and a customer-first mindset.
Key Responsibilities
- Handle inbound/outbound calls and online interactions to resolve customer issues.
- Clarify customer requirements and provide appropriate solutions using tools and resources.
- Maintain accurate records of customer interactions and transactions in CRM systems.
- Provide courteous and professional customer service in line with company procedures.
- Offer additional products/services as appropriate to customer needs.
- Participate in initiatives to improve customer satisfaction and operational performance.
- Respond to inquiries by referring customers to published materials or senior staff.
Qualifications
- Graduate or undergraduate in any discipline.
- 0 to 3 years of customer service or related experience.
- Strong communication skills (written and verbal).
- Ability to multitask and adapt to changes quickly.
- Proficiency in basic computer operations and navigation.
- Ability to work in rotating shifts if required.
- Patience and professionalism in customer interactions.
Eligibility
- Must be able to work on-site at Ranchi, Jharkhand.
- Authorized to work in India without sponsorship.
- Ability to work flexible shifts and weekends if required.
Salary
Competitive salary based on experience and qualifications.
Benefits
- Health insurance and wellness programs.
- Career growth and learning opportunities.
- Employee engagement activities.
- Paid time off and leave benefits.
What They Offer
- Work with a leading global customer experience company.
- Professional development and upskilling opportunities.
- Inclusive, diverse workplace culture.
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your updated resume.
Submit your application and wait for communication from the Concentrix recruitment team.
Tip: Customize your resume to highlight customer service skills, communication abilities, and adaptability to increase your chances of selection.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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