Senior Customer Experience Specialist at Aspire (Remote, 2025)
Apply now for the Senior Customer Experience Specialist role at Aspire! Work from home opportunity for experienced professionals with CX and incident management skills. Join a top fintech company.
Senior Customer Experience (CX) Specialist (Work from Home)
About Company
At Aspire, we’re more than just a FinTech company—we’re the leading all-in-one financial operating system built to empower the world’s innovators and entrepreneurs. Since 2018, Aspire has raised over USD 300M and served more than 50,000 businesses. Backed by Sequoia, Tencent, PayPal Ventures, and more, Aspire is recognized as one of Asia's top startups with awards from Asia FinTech Awards, LinkedIn, and CB Insights.
Job Details
| Job Title | Senior Customer Experience (CX) Specialist |
|---|---|
| Company | Aspire |
| Type | Full-time |
| Work Mode | Remote (Work from Home) |
| Location | Gurugram, Haryana, India |
| Language Requirement | English |
| Experience | Minimum 5 years |
About the Role
We are seeking a skilled and customer-oriented CX Senior Specialist to manage customer relationships, oversee escalations, handle incident management, and contribute to customer experience improvements across all touchpoints. You’ll collaborate cross-functionally to analyze feedback, identify root causes, and influence product development.
Key Responsibilities
- Manage customer inquiries, complaints, and escalations with professionalism.
- Oversee critical incident management and coordinate resolution processes.
- Identify and address root causes of recurring customer issues.
- Collaborate with teams to improve customer touchpoints and experience.
- Analyze bugs and report on product improvement opportunities.
- Track and improve metrics such as NPS and CSAT.
- Stay informed on CX best practices and apply them effectively.
Qualifications
- Bachelor’s degree in Business, Finance, or related field.
- Minimum of 5 years in customer experience or incident management.
- Strong understanding of CX principles and tools.
- Excellent communication and analytical skills.
- Experience in cross-functional collaboration and strategy development.
- Proficiency in CRM and incident management software.
- Willingness to work weekends (Wed–Sun).
Eligibility
- Professional experience in CX with minimum 5 years.
- Proficiency in handling escalations and analyzing customer feedback.
- Ability to work remotely and manage responsibilities independently.
Salary
Competitive salary based on experience and qualifications.
Benefits
- Uncapped flexible annual leave.
- Hybrid work arrangement and 90-day remote flexibility annually.
- Training subsidy and wellness benefits.
- Team bonding budget and inclusive culture.
What They Offer
- Opportunity to work with top global investors and clients.
- Collaborative culture with a high-performing team.
- Growth opportunities in a fast-scaling fintech company.
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from the hiring team.
Tip: Ensure your contact details are correct, and regularly check your email for updates on your application status.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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