Technical Support Engineer 2 – Adobe | Remote Work from Home Jobs India 2025
Apply for the role of Technical Support Engineer 2 at Adobe in 2025, offering a full-time work-from-home opportunity in India. Join a global leader in digital media and marketing solutions, supporting customers with Adobe’s cutting-edge software products. This role involves troubleshooting, technical support, and customer advocacy in a dynamic, innovative environment. Ideal for professionals with 2-5 years of technical experience and excellent communication skills. Be part of Adobe’s mission to change the world through digital experiences while working remotely with flexibility and growth opportunities
Technical Support Engineer 2 (Work from Home)
About Company
Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing, and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences. Adobe is changing the world through digital experiences by giving everyone the tools to design and deliver exceptional work.
Job Details
| Job Title | Technical Support Engineer 2 |
|---|---|
| Company | Adobe |
| Type | Full-time |
| Work Mode | Work from Home |
| Location | Uttar Pradesh, India |
| Language Requirement | English |
| Experience | 2-5 years |
About the Role
Adobe is looking for a Technical Support Engineer 2 to join its high-performing team. In this role, you will provide advanced technical support for Adobe's products and services, assisting customers in resolving complex technical issues and ensuring a seamless user experience. You will work closely with customers and internal teams to troubleshoot, diagnose, and resolve technical challenges.
Key Responsibilities
- Provide technical support to field engineers, technicians, and product support personnel in diagnosing and troubleshooting complex software, systems, or equipment.
- Respond to situations where first-line product support could not resolve issues.
- Report design, reliability, and maintenance problems to engineering teams.
- Support customer installation and training efforts as needed.
- Manage highly technical and sophisticated product inquiries from users.
- Ensure customer satisfaction through timely and effective resolution of issues.
Qualifications
- Bachelor’s degree or equivalent in a relevant technical field.
- Minimum 4-5 years of experience in a technical support role or similar capacity.
- Highly computer literate with strong technical knowledge of product coverage area.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong analytical and problem-solving abilities.
- Ability to work independently with minimal supervision.
- Willingness to work flexible hours on a rotational basis for 24/7 support coverage.
Eligibility
- 2-3 years of demonstrated professional experience in a technical role.
- Strong account management and customer relationship skills.
- Deep understanding of Windows OS; Mac OS knowledge is a plus.
- Experience troubleshooting Adobe applications is preferred.
- In-depth knowledge of product installation is an advantage.
Salary
Competitive salary based on experience and qualifications.
Benefits
- Inclusive, diverse, and collaborative workplace culture.
- Opportunities for professional growth and learning.
- Work from home flexibility with rotational shifts for 24/7 support.
What They Offer
- Be part of a world-class team driving digital transformation.
- Access to cutting-edge Adobe tools and resources.
- Supportive environment fostering innovation and creativity.
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from the Adobe hiring team.
Tip: Ensure your contact details are correct, and regularly check your email for updates on your application status.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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