Customer Success Manager (Cybersecurity) at SentinelOne | Remote Job 2025
SentinelOne is hiring a Customer Success Manager in 2025 for their remote full-time position. Join a cybersecurity leader that redefines the industry with AI-powered innovation. As a CSM, you'll own post-sales relationships, manage customer lifecycles, and ensure product adoption across large enterprise accounts. Ideal candidates will have a customer-centric approach, prior CSM experience, and a strong technical background. Work with a dynamic team and contribute to making customers successful in the cybersecurity space.
Customer Success Manager (Cybersecurity) (Remote)
About Company
SentinelOne is redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats. The company is known for its exceptional culture and commitment to cutting-edge technology in the cybersecurity field. Join a passionate team and make a significant impact in securing the digital world.
Job Details
| Job Title | Customer Success Manager (Cybersecurity) |
|---|---|
| Company | SentinelOne |
| Type | Full-time |
| Work Mode | Remote (Work from Home) |
| Location | India (Remote) |
| Language Requirement | English |
| Experience | Experience in Customer Success Management, preferably in cybersecurity |
About the Role
The Customer Success Manager (CSM) at SentinelOne will be responsible for managing post-sales relationships with large enterprise customers, promoting product adoption, and ensuring customer satisfaction. The role involves regular customer engagements such as health checks, QBRs, and roadmap reviews. The CSM will also act as an advocate for customers, addressing their concerns and ensuring that their needs are met effectively across teams.
Key Responsibilities
- Own post-sales relationships with a portfolio of large enterprise customers.
- Assist in customer lifecycle management, addressing questions and improving adoption.
- Promote product adoption with key customer stakeholders.
- Represent and advocate customer needs cross-departmentally.
- Identify opportunities for growth and upsell.
- Log customer engagements and track progress within the Customer Success platform.
Qualifications
- Customer-centric approach with strong relationship-building skills.
- Experience as a Customer Success Manager, preferably in cybersecurity.
- Proven technical skills and understanding of cybersecurity terminology.
- Experience with Salesforce or similar CRM tools.
- Impeccable written and verbal communication skills.
- Detail-oriented and analytical with the ability to manage multiple tasks.
Eligibility
- Previous experience handling Enterprise accounts as a Customer Success Manager.
- Strong background in customer satisfaction and technical problem-solving.
- Experience working with diverse customer cultures and environments.
Salary
Competitive salary based on experience and qualifications.
Benefits
- Industry-leading gender-neutral parental leave.
- Paid company holidays and sick time.
- Employee stock purchase program.
- Disability and life insurance.
- Employee assistance program.
- Gym membership reimbursement.
- Cell phone reimbursement.
- Numerous company-sponsored events including regular happy hours and team building events.
What They Offer
- Opportunity to work in a cutting-edge cybersecurity company.
- Challenges that drive personal and professional growth.
- Collaborative and innovative work environment.
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from the hiring team.
Tip: Ensure your contact details are correct, and regularly check your email for updates on your application status.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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