Customer Success Manager at SupportFinity | Remote Work Opportunity in India 2025
SupportFinity, a leader in AI-powered recruitment solutions, is hiring a Customer Success Manager for a remote, full-time role in India in 2025. This position focuses on building strong customer relationships, driving customer satisfaction, and providing strategic support to help clients achieve their goals. You'll act as a trusted advisor, offering product insights, handling inquiries, and identifying upselling opportunities. If you’re passionate about customer success and enjoy fostering long-term partnerships, this role offers a rewarding career in a growing tech company.
Customer Success Manager (Remote)
About SupportFinity
SupportFinity is a leading AI-powered recruitment platform, helping organizations discover and recruit top talent globally. Committed to diversity, equity, and inclusion, SupportFinity™ fosters a supportive and innovative work environment.
Job Details
| Job Title | Customer Success Manager |
|---|---|
| Company | SupportFinity |
| Type | Full-time |
| Work Mode | Remote (Work from Home) |
| Location | India |
| Experience | Relevant experience required |
About the Role
SupportFinity is seeking a Customer Success Manager to join their remote team in India. This role involves building strong relationships with customers, ensuring their satisfaction, and providing guidance to help them succeed with SupportFinity’s products. You’ll act as a trusted advisor, address client inquiries, deliver product insights, and identify upselling opportunities to drive growth and customer retention.
Key Responsibilities
- Build and maintain strong customer relationships as the main point of contact.
- Understand customer goals and provide strategic guidance to achieve success.
- Identify upsell and cross-sell opportunities to enhance customer value.
- Collaborate with internal teams to resolve customer concerns efficiently.
- Gather feedback, monitor satisfaction, and drive continuous improvement.
- Act as a trusted advisor by sharing best practices and industry insights.
Qualifications
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Proven track record of customer satisfaction and relationship management.
- Ability to work cross-functionally and manage multiple accounts.
- Strong organizational and time management skills.
- Deep understanding of product offerings and customer needs.
- Empathetic, patient, and customer-focused approach.
Salary
Competitive salary based on experience and qualifications.
Benefits
- Remote work flexibility.
- Opportunities for career growth.
- Collaborative and inclusive work culture.
What They Offer
- Challenging projects in an innovative environment.
- Supportive leadership and professional development.
- A chance to make an impact in a growing company.
How to Apply
To apply for this role, click on the "Apply Now" button on the job portal where this job is posted.
Complete the application form and upload your resume.
Submit your application and await further communication from the hiring team.
Tip: Ensure your contact details are correct, and regularly check your email for updates on your application status.
Disclaimer
The recruitment information provided above is for informational purposes only and has been sourced from the official website of the organization. We do not guarantee recruitment, as the selection process is conducted solely by the respective company following its official procedures. Additionally, we do not charge any fees for sharing job-related information.
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